Description
Now Hiring:
This is a Human Services role supporting a Day Program serving individuals with intellectual and developmental disabilities (IDD). Innovative Day is seeking a Front Desk Administrative Assistant/Office Coordinator to support daily administrative operations in a fast-paced, compliance-driven environment.
This position is ideal for someone with experience in administrative support, front desk operations, healthcare administration, human services, office coordination, customer service, scheduling, and documentation management.
Key Responsibilities
· Provide front desk support and greet visitors, staff, and families professionally
· Perform administrative duties including filing, scheduling, scanning, and data entry
· Maintain organized records, files, and documentation
· Track attendance and participant records
· Assist with intake and discharge paperwork
· Monitor billing-related documentation for accuracy
· Maintain staff files and credential tracking
· Support calendar management and deadlines
· Assist with office supplies and inventory
· Communicate with families, providers, and team members
· Support EHR documentation and compliance tasks
Requirements
•High school diploma or equivalent
•2+ years administrative or front desk experience
•2+ years experience in human services, healthcare, or IDD
•Strong organization, multitasking, and communication skills
•Proficiency in Microsoft Office
•Ability to maintain confidentiality
Qualifications – Preferred
•Experience in day programs or healthcare settings
•Experience with EHR systems
•Experience with compliance tracking and scheduling
Regulatory / Compliance Requirements (DC)
•Must meet DC Department of Health (DOH) requirements
•Background check and fingerprinting required
•TB clearance as applicable
•Support documentation, audits, and compliance tracking
•Assist with staff credential tracking (CPR/First Aid, trainings)
Schedule (In-Person):
Full-Time, Monday–Friday, 8:30 AM – 4:30 PM
Why Join Innovative Day?
Innovative Day is committed to providing high-quality, person-centered services to individuals with disabilities. We are looking for a reliable team member who can help keep our office organized, welcoming, and running smoothly while supporting a mission-driven program.
Benefits
•Medical, Dental, and Vision Insurance
•HSA and FSA options
•PTO and Paid Holidays
•401(k) Plan
•Life and Disability Insurance Options
•EAP Program
•Professional Development
•Referral Bonus Program