In this role at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.
As a Fraud Operations Senior Professional, you will deliver strong operational and fraud prevention oversight by designing, implementing, and monitoring processes to mitigate fraud and ensure consistent outcomes. You will review key business initiatives, including new products and practices, to assess risks and establish effective controls. The role requires a deep understanding of fraud risks and emerging threats and the ability to design and strengthen controls to prevent fraud before it occurs. You will also coordinate governance activities by conducting fraud risk assessments and by analyzing trends and business drivers to enhance performance, risk mitigation, and control effectiveness.
Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary responsibilities include
- Oversee fraud prevention activities for assigned enterprise-level business units.
- Provide guidance on fraud policies, standards, processes, and tools.
- Conduct, where appropriate, fraud risk assessments.
- Act as a fraud prevention subject matter expert to ensure projects, programs, processes, and product initiatives align with fraud policies and standards.
- Challenge and advise on new products or services, issues, key fraud risk indicators, and vendor engagements.
- Assist business unit managers in establishing a proactive fraud prevention posture, led by evolving data-driven intelligence and solutions, to ensure losses remain within risk appetites.
- Review and analyze fraud cases to identify trends and mitigation opportunities.
- Partner with Fraud and Claims colleagues and Corporate Security and Resilience to ensure the results and learnings from fraud incidents and investigations are effectively leveraged to prevent future fraud incidents.
- Identify emerging fraud prevention risks and control issues in the operating environment, while working with the business line to implement action plans to mitigate business impact.
- Collaborate with business lines to ensure appropriate alerting mechanisms and effective requirements for proper authentication are implemented.
- Oversee and coordinate Fraud and Claims assessment and response to enterprise-level BIRAs (Business Initiative Risk Assessments).
Coordinate with vendors on day-to-day activities, including Identity Access Management (IAM) responsibilities for associated applications, technical matters, projects/enhancement opportunities, and vendor business performance reviews.
Maintain compliance with vendor requirements and associated applications including completion of Inherent Risk Questionnaires (IRQs), Information Security questionnaires, vendor performance reporting, and third-party vendor audits
Qualifications, Education, Certifications and/or Other Professional Credentials
- 8+ years fraud prevention or fraud risk management experience working in the financial services industry.
- Deep understanding of bank products and operations; current fraud prevention and detection techniques; and key processes, controls, and exposure areas
- Effective influencing and conflict resolution skills
- Strong problem solving and analytical skills, attention to detail, and the ability to work independently and as part of a team
- Excellent communication skills (oral and written), interpersonal / business partnering, and organizational skills.
- Bachelor’s degree in relevant field required.
- Certified Fraud Examiner, Certified Internal Auditor, Certified Public Accountant and/or Risk Management certifications preferred.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8:30am - 5:00pm, Monday – Friday
- Customer Journey Orchestration
- Diversity and Inclusion (D&I) Strategy and Policy
