Conduct in depth analysis and/or investigations to identify and manage fraudulent activities
Responsible for customer authentication, fraud investigations, and/or compliance with fraud policies in all business channels
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact T-Mobile
Evaluate fraud trends related to fraudulent orders and identity theft
Perform research and draw conclusions
Research and/or notify appropriate internal staff for customer verification or legal action
Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
Investigate and respond to fraud escalations
Establish and improve fraud-related process
Identify issues and recommend solutions on team projects
Review, identify, and deter fraudulent activity
Take inbound calls and referrals from victims of fraudulent activities
Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue
Job Requirements:
High School diploma or equivalent
1 year experience operating a computer in a Windows based environment
1 year experience in fraud, customer service or a call center environment
Excellent conversational skills in English
Experience navigating multiple computer screens and programs while interacting with customers on the phone
