Fraud & Claims Ops Spec 3

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics

Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Customer Fraud Detection is looking for qualified applicants to help mitigate loss exposure to the bank. Efforts made by this team protect Wells Fargo customers from being victimized by fraud and protect Wells Fargo from potential losses. Position requires the ability to research and analyze moderately complex account activity using various resources and tools, including multiple online systems, identifying potential fraudulent activity and taking appropriate action. Process items accurately and timely to meet daily deadlines. Position requires customer service skills with the ability to make both outbound and inbound phone calls.

Responsibilities include but are not limited to:

• Position requires customer service skills with the ability to make both outbound and inbound phone calls.
• Process items accurately and timely to meet daily deadlines.
• Ability to achieve high production and quality standards
• Ensures all research/testing results are accurately recorded/documented and problems/identified risks are clearly documented.
• May participate in special projects as assigned.

The schedule for this position is Mon - Fri from 12:00pm to 8:30pm with 30 minute lunch (Schedule could change based on business needs).

• 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

• 3+ years of fraud investigations experience
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to read, analyze, and interpret documents/reports
• Ability to communicate confidentially and professionally
• Experience developing partnerships and collaborating with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

• Knowledge and understanding of check fraud, ACH fraud, and non-fraud claims management
• Experience using any of the Wells Fargo research systems: Prevent, OIB, CIV, and Enterprise Complaints Portal

GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.