Fraud and Claims Ops Spec 3, Transaction Fraud Support

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

Transaction Fraud Support Team (TFS) is seeking energetic and qualified candidates to join our team! Transaction Fraud Support provides real time risk support to branch employees, reviewing customer transactions to detect potential fraud situations and take appropriate action to mitigate loss to Wells Fargo and customers. 

Successful candidates will have the ability to work independently with little supervision in a busy call center environment and maintain focus during peak call times. Ability to work cases courteously and calmly with a sense of urgency. Use appropriate investigative techniques to analyze information needed and determine liability or impact of each case, including the mitigation of financial losses and or business interruptions to the bank. Evaluate cases of increased risk, complexity or exposure using various resources and tools, including multiple online systems to make appropriate recommendation.

Starting pay for this position begins between $17.50-$18.50/hour, depending on experience. 

Start date is January 17, 2022.

Training: Training will run Monday through Friday, 8:00am - 4:30pm AZ Time for approximately 4 weeks.

Schedule:
Hours will fall between the dept. operation hours of Monday through Friday 6:00am - 6:00pm AZ Time and Saturday 6:00am - 2:00pm AZ Time. Saturday is a regularly scheduled day to work, days off will be Sunday and another day off during the week.  

However, schedule subject to change based on business needs and will fall into the hours of operation. Flexibility of schedule is an expectation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.

• 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

• 1+ year of financial crimes experience
• 1+ year of retail banking experience
• Call center customer service experience in the financial services industry
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to organize and manage multiple priorities
• Ability to work effectively, as well as independently, in a team environment
• Good verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.