Forward Deployed Engineer KORE AI

Role Overview:

We are hiring a Forward Deployed Engineer / Solution Architect with strong hands-on engineering expertise to work directly with enterprise customers. This role focuses on designing, building, and scaling AI-driven solutions in complex enterprise environments.

Key Responsibilities:

• Work directly with enterprise customers to understand and solve complex technical challenges
• Design and implement scalable solutions using AI platforms and modern architectures
• Build integrations across enterprise systems (APIs, microservices, cloud platforms)
• Lead architecture discussions with enterprise architects, CTOs, and technical stakeholders
• Conduct technical workshops, design sessions, and proof-of-concepts
• Troubleshoot production issues and optimize system performance
• Collaborate with product teams to provide feedback from real-world implementations
• Create reusable solution patterns and technical documentation

Required Skills:

• 10+ years of experience in software engineering / solution architecture
• Strong hands-on coding and system design experience
• Expertise in APIs, microservices, and distributed systems
• Experience with cloud platforms (AWS / Azure / GCP)
• Strong experience in enterprise integrations (CRM, ERP, contact center systems)
• Proven ability to work directly with enterprise customers (Fortune 500 / Global 2000)
• Excellent communication skills with both technical and business stakeholders

Preferred Skills:

• Experience with AI/ML systems, LLMs, or conversational AI platforms
• Exposure to agent frameworks (e.g., Kore.ai, LangChain, AutoGen, CrewAI)
• Experience in Voice AI / IVR / telephony integrations (SIP, WebRTC)
• Knowledge of RAG, prompt engineering, or LLM-based applications
• Background in enterprise platforms (e.g., Palantir, AWS, Salesforce, ServiceNow, Pega)