Foreign Language Interpreter

Performs intermediate skilled administrative support work providing interpretation and translation services for non-English-speaking clients at the Health Department and related work as apparent or assigned. Work is performed under the moderate supervision of the Director of Clinical Services.

Qualification Requirements

Toperformthisjobsuccessfully,anindividualmust be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Functions:

• Providelanguageinterpretingservices and translation of information to Spanish-speaking clients both verbally and in written form; serve as a conduit for communications between the agency and the client; accompany staff on home visits as needed to provide interpreting services.
• Ensureconfidentiality of information collected/accessed
• Provideinformation on the NC Health Information Exchange

• Provideinformation on services offered by OCHD and explains these services and eligibility requirements for certain programs; must be knowledgeable of all services offered by OCHD
• Assist with schedulingappointments.
• Assist with translating written materials for agency and patient use.
• Escortpatients to clinic exam rooms and appointment procedures.
• Prepares all exam rooms and clinic areas with neededsupplies after each client visit, as needed.
• Compileagencyliterature packets.
• Monitor inventory of pamphlets and office supplies.
• Assist the medical staff with translating when information and appropriate referral services to communityresources to patients and their family members is being provided.
• Assist the agency in gathering information to develop services for the population
• Performs assignedfunctions asaDisaster Ready Team (DRT) member, if appointed or volunteer.
• Performother duties asassigned.

Core Competencies

Data Analytics and Assessment Skills:

• Collects, analyzes, and manages quantitative and qualitative data

Policy Development and Program Planning Skills:

• Assist in the implementation and improvement of policies, programs, and services.
  • Receives, screens, reviews correspondence; assigns it to appropriate people for preparation of replies with specific instructions for response.
  • Types a variety of correspondence; composes correspondence independently.

Communication Skills:

• Communicates with internal and external audiences
• Facilitates communication among individuals, groups, and organization.
  • Based on discussions with supervisors and other staff members, controls the agenda and coordinates arrangements for meetings, conferences, and workshops facilitating communication among individuals, groups, and organizations.
    • Creates and/or maintains department data systems.
    • Prepares periodic and required statistical reports. Identify and resolve problems.

• Health Equity Skills:

  • Applies principles of ethics, diversity, equity, inclusions, and justice in designing, implementing, evaluating, and improving research.
    • Recognizes the diversity of individuals and populations.
      • Utilizes a variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize processing actions.

• Community Partnership Skills:

  • Establishes relationships to improve community health and resilience
    • Collaborates with community members and organizations to identify assets and resources for improving community health and resilience.

KnowledgeoffluencyintheSpanish language, culture, and written translation. Knowledge of medical terminology. Ability to interpret a wide range of information. Ability and desire to work with Spanish-speaking families. Ability to adapt their knowledge and skill to a public health setting. Ability to make accurate observations of clients and families and to record and communicate this clearly. Ability to understand and follow oral and written instructions. Ability to deal tactfully with others and to secure the cooperation of clients to elicit needed information and to maintain effective working relations with other professionals. Ability to establish good working relations with other professionals.

Ability to accurately record services rendered and to interpret and explain records, reports, and medical instructions. Ability to work with others in performing these duties and assist with other routine tasks of a reasonably high level of complexity. Ability to operate a personal computer and standard office productivity software.

High school diploma or GED and moderate experience in a health care or human services setting, or equivalent combination of education and experience. Associates/Technical degree preferred.

Physical RequirementsThis work requires the occasional exertion of up to 15 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and frequently standing, walking, reaching with hands and arms pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities; work occasionally requires exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a very quiet location (e.g. Library, private office)

Special Requirements -

Must successfully complete state interpreter training levels I, II, and III for Health and Human Services.

Must pass the Oral Evaluation Testing at a certified agency

Valid driver's license.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary will be determined by candidate's qualifications, budget, market, and internal equity.