Provides fast, friendly, professional, and responsive Family Style service to restaurant guests and Team Members.
Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of being seated.
Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
Suggests items to guests based on expressed guest preferences. Guests may express preference by verbal confirmation or body language.
Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
Delivers prepared food to the appropriate guest within two minutes of completed production of order.
Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
Itemizes totals and presents check for payment to correct customers.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Completes assigned side work as directed at beginning, during and ending of each shift.
Provides personalized service and uses guests’ names and preferences.
Must receive verification from Supervisor on duty confirming all necessary assigned duties before leaving for day or receiving service charges from bartender.
Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
