F&B Server

Description

Position: F&B Server

Reports to: F&B Supervisor

FLSA Status: Non-Exempt

Position Summary: Responsible for the efficient and correct service of food and/or beverage to patrons according to the casino procedures and applicable state laws. Guests must feel welcome, comfortable and well attended to at all times.

Essential Duties:

• Escorts customers to their tables.
• Assists customers with seating arrangements.
• Assists host or hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests.
• Presents menus to patrons and answer questions about menu items, making recommendations upon request.
• Takes orders from patrons for food or beverages.
• Writes patrons' food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff.
• Prepares hot or cold beverages.
• Checks patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Informs customers of daily specials.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Serves food or beverages to patrons, and prepares or serves specialty dishes at tables as required.
• Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Processes customer bills or payments.
• Collects payments from customers.
• Communicates with customers to resolve complaints or ensure satisfaction.
• Performs food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Prepares tables for meals, including setting up items such as linens, silverware, and glassware.
• Rolls silverware, sets up food stations or sets up dining areas to prepare for the next shift or for large parties.
• Stocks service areas with supplies such as coffee, food, tableware, and linens.
• Stocks serving stations or dining areas with food or supplies.
• Fills salt, pepper, sugar, cream, condiment, and napkin containers.
• Cleans tables or counters after patrons have finished dining.
• Cleans food preparation areas, facilities, or equipment.
• Performs cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, and taking out trash.
• Performs other duties as assigned.

Requirements

Education and Experience:

• High School Diploma/GED or equivalent strongly preferred.
• Previous server experience preferred.
• Valid HIS Food Handler’s Certificate required.
• Current ABLE Commission Liquor License required.

Knowledge, Skills and Abilities:

• Excellent communication skills both written and verbal.
• Must be able to responsibly handle cash transactions.
• Must be able to consolidate and coordinate needs for all tables within their section.
• Must be able to work in a team environment.
• Excellent customer service skills.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to stand for extended periods of time.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as extreme temperatures, fumes, smoke, and/or loud noises.
• Physical work is a primary part (more than 70%) of job.