Provides fast, friendly, professional, and responsive Family Style service to restaurant guests and Team Members.
- Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of being seated.
- Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
- Suggests items to guests based on expressed guest preferences. Guests may express preference by verbal confirmation or body language.
- Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
- Delivers prepared food to the appropriate guest within two minutes of completed production of order.
- Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
- Itemizes totals and presents check for payment to correct customers.
- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
- Completes assigned side work as directed at beginning, during and ending of each shift.
- Provides personalized service and uses guests’ names and preferences.
- Must receive verification from Supervisor on duty confirming all necessary assigned duties before leaving for day or receiving service charges from bartender.
- Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
- Supports safety and accident prevention programs (non-slip footwear, knife handling, proper lifting).
- Adhere to garbage separation and disposal as per standards.
- Perform other duties as assigned.
- Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
