Responsible for maintaining a fully stocked and organized work area and ensuring that guests have a favorable dining experience. Promote the Family Style Service culture through actions and positive attitude.
HOW YOU WILL CREATE THE EXTRAORDINARY
Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
Set up and break down of assigned work stations and maintaining its cleanliness.
Keep station full at all times, especially during peak business times.
Responsible for informing customers of the ingredients when asked.
Cover cashiers on breaks and take guests’ orders.
Answer questions about food items, making recommendations upon request.
Remove customers’ dirty dishes from tables during the course of their meal using trays.
Assist hosts with seating guests if necessary.
Resetting tables after they have been cleared.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Accurately and appropriately set up banquet functions.
Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen.
Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items.
Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Perform other duties as assigned or reasonably requested by any member of management.
