FOOD & BEVERAGE MANAGER – Holland Civic Center Place
HCC SFM, LLC
LOCATION: Holland, MI
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Food & Beverage Manager will effectively operate all aspects of food & beverage service for the venue. This position is responsible for delivering an exceptional food & beverage experience for all our guests. The Food & Beverage Manager will be responsible for supervising team members, managing concessions and bar operations.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Oversee daily operations (supervises to oversee operations and staff)
- Open and close concessions and bars.
- Monitor weekly food sales, supplies, and inventory
- Maintain quality control and health standards
- Work with management team to add new food and beverage products to menu, new marketing ideas and promos
- Set up vendor accounts, communicate with sales representatives and suppliers
- Inspect and stock equipment and food and beverage deliveries
- Receive and relay customer complaints and suggestions
- Coordinate with catering partners for special events and parties
- Ensure sales transactions, reports, and nightly drops are reconciled and accurate
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards
- Assist customers as needed with outstanding customer service
- Operate an electronic cash register and credit card machine
- Balance drawer and manage daily income
- Operate dishwashing machine when necessary.
- Complete special projects and daily assignments as directed by management
MINIMUM QUALIFICATIONS:
- Must be at least 21 years old
- 1-3 years of culinary, cooking, bartending, and/or kitchen experience preferred
- ServSafe and TIPS Certification is required within 30 days of hire
- Requires good verbal and customer service communication skills
- Must have strong work ethic
- Must be detail-oriented and committed to cleanliness and quality control
- Ability to maintain focus and positive attitude in a high-volume, fast-paced environment
- Must be able to work irregular shifts to include nights, weekends, holidays
- Familiar with point of sale (cash register) systems
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds
- Must be able to operate quickly and efficiently within a fast-paced environment
- May be required to sit or stand for extended periods of time indoors and outdoors
- Must be able to work nights, weekends, and holidays
- Facility has intermittent noise
