Food and Beverage Manager

FOOD & BEVERAGE MANAGER

POSITION SUMMARY

The Food & Beverage Manager is responsible for the strategic leadership and daily operational oversight of all food and beverage department across the resort, including seasonal outlets, banquet facilities, off-site catering, restaurant, steakhouse, waterpark, and café. This executive-level position ensures exceptional guest experiences, financial performance, and operational excellence across all food and beverage venues while maintaining brand standards and driving revenue growth.

KEY RESPONSIBILITIES

Strategic Leadership & Operations

• Direct all aspects of food and beverage operations across multiple outlets with combined annual revenue responsibility
• Develop and implement comprehensive F&B strategies aligned with resort objectives and seasonal business patterns
• Oversee daily operations ensuring consistent quality, service standards, and guest satisfaction and staff development across all venues
• Manage seasonal transitions including outlet openings, closings, and menu rotations b with appropriate staffing levels for seasonality and profitability based on occupancy patterns

Financial Management

• Develop and manage annual F&B budget including labor, cost of goods, and capital expenditures
• Monitor and analyze financial performance including revenue, costs, and profit margins across all outlets
• Implement cost control measures while maintaining quality standards and guest experience
• Drive revenue through strategic pricing, promotional initiatives, and upselling programs and special buying opportunities from vendor suppliers
• Forecast and plan for seasonal fluctuations in business volume

Team Leadership & Development

• Recruit, train, and develop a high-performing F&B team across all outlets and banquet operations
• Guide department heads including Executive Chef, Restaurant Manager, Catering Manager, and outlet managers
• Create and maintain comprehensive training programs ensuring service excellence and safety compliance
• Conduct performance evaluations, provide coaching, and develop succession planning strategies
• Foster a positive work culture that emphasizes teamwork, accountability, and guest service
• Collaborate with ownership on company goals, culture and developments

Banquet & Catering Operations

• Oversee all banquet and event operations including weddings, conferences, and social gatherings
• Collaborate with sales team on event planning, menu development, and pricing strategies
• Manage off-site catering operations ensuring seamless execution and brand consistency
• Ensure proper staffing levels and resource allocation for events of varying sizes

Guest Experience & Quality Assurance

• Establish and maintain service standards across all F&B outlets
• Monitor guest feedback and implement continuous improvement initiatives
• Ensure compliance with health, safety, and sanitation regulations
• Conduct regular inspections of all outlets to ensure operational excellence, cleanliness, sanitation, grooming and communication skills with staff
• Handle escalated guest concerns with professionalism and appropriate resolution

Menu Development & Culinary Excellence

• Partner with Ownership, Executive Chef, purchasing and profit center managers on menu development for all outlets
• Ensure menus are current, competitively priced, and aligned with guest preferences
• Stay informed of comm oddity price fluctuations to ensure menu pricing supports budgetary goals
• Oversee wine and beverage programs including selection, pricing, and staff training
• Implement seasonal menu changes and special promotional offerings

Vendor & Inventory Management

• Negotiate contracts with vendors and suppliers to optimize quality and cost
• Oversee procurement processes and inventory control systems
• Ensure proper par levels and minimize waste across all operations
• Manage relationships with key suppliers and distributors

REQUIRED QUALIFICATIONS

Education & Experience

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred
• Minimum 5-7 years of progressive food and beverage leadership experience
• Minimum 3 years in a senior F&B leadership role at a resort or high-volume hospitality facility
• Proven track record managing multiple outlets and significant revenue responsibility
• Experience with banquet operations and off-site catering management

Skills & Competencies

• Strong financial acumen with experience in budgeting, forecasting, and P&L management
• Excellent leadership and team development capabilities
• Outstanding guest service orientation and problem-solving skills
• Proficient in F&B management systems, POS systems, and Microsoft Office Suite
• Strong communication and interpersonal skills
• Ability to work flexible schedule including evenings, weekends, and holidays
• Knowledge of food safety regulations and compliance requirements

PREFERRED QUALIFICATIONS

• Advanced degree or professional certifications (e.g., Certified Food and Beverage Executive)
• Experience managing seasonal operations and fluctuating business volumes
• Multi-outlet resort or large mixed use and or luxury hotel experience
• Certification or formal training in wine and spirits with knowledge of beverage programs and recipe development
• Experience with revenue management and menu engineering

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods
• Capability to work in various environments including kitchens, dining rooms, and outdoor settings
• Ability to lift to 25 pounds occasionally

This position reports directly to the resort owners and general manager and collaborates with company directors to support and advance the organizations cultural vision and strategic objectives.