About Heritage Hotels & Resorts:
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.
Why This Role Matters:
We are seeking a Food & Beverage Manager to lead and bring to life a new and distinctive dining concept within our luxury hotel, setting the tone for an experience that is as innovative as it is refined. This role is an opportunity to build something meaningful from the ground up, shaping the vision, energy, and identity of a concept that will become a defining part of the guest journey. It matters because this leader will not only drive operational excellence and financial performance, but also create a destination within the hotel that guests seek out, remember, and return to.
Through hands-on leadership and strong collaboration, this individual will cultivate a high-performing team, establish elevated service standards, and curate an atmosphere that feels both intentional and memorable. By balancing creativity with structure and vision with execution, the Food & Beverage Manager will play a critical role in launching and sustaining a concept that enhances the hotel’s reputation, inspires the team, and delivers exceptional, experience-driven hospitality.
What You’ll Do
- Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence.
- Oversee daily operations of 3 food & beverage outlets to ensure service consistency, staffing alignment, and adherence to hotel standards.
- Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance.
- Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment.
- Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines.
- Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability; implement corrective actions when necessary.
- Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements.
- Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members.
- Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming.
- Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets.
- Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations.
- Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility.
- Safeguard company assets and maintain confidentiality of guest and proprietary information.
- Supervise, mentor & train food & beverage employees.
- Model professional appearance and conduct consistent with hotel standards.
- Perform other related duties as assigned.
Why You’ll Love Working With Us:
- Be part of a vision-driven team bringing a new restaurant concept to life, with the ability to influence its direction, shape its identity, and leave a lasting impact from day one!
- Competitive pay and comprehensive benefits including a 25% match for 401k!
- Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
- Enjoy complimentary meals during scheduled work shifts!
- Free employee parking!
- Opportunities to grow your career within a dynamic and expanding hospitality company, with clear pathways for development, mentorship, and advancement across our portfolio!
- Get to work at an iconic, luxury destination known for its rich history, cultural connection, and elevated guest experience in the heart of Santa Fe!
REQUIREMENTS
- Strong leadership presence with the ability to oversee multiple outlets simultaneously.
- Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership.
- Advanced knowledge of full-service restaurant and bar operations within a hotel environment.
- Financial acumen including labor management, cost controls, forecasting, and revenue optimization.
- Ability to analyze performance data and implement operational improvements.
- Proficiency in point-of-sale systems, inventory platforms, and scheduling software.
- Strong problem-solving skills with the ability to make real-time operational decisions.
- Highly organized with the ability to manage competing priorities across outlets.
- Knowledge of responsible alcohol service standards and food safety best practices.
- Ability to lead in high-volume, fast-paced hospitality environments.
- Commitment to upholding hotel standards and delivering consistent guest experiences.
- Adaptability to changing business demands, seasonal shifts, and special events.
- Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred.
- 3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment.
- Demonstrated experience managing multiple outlets simultaneously.
- Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals.
- Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams.
- Food safety certification required (or ability to obtain upon hire).
- New Mexico alcohol service certification required (or ability to obtain upon hire).
