In this position…
Serving as the primary bridge between Business Owners and Information Technology (IT), this role manages complex systems to ensure they meet evolving business requirements. The FMC Dealer Community Manager ensures optimal platform performance and content relevance while fostering a robust, collaborative online community for dealership personnel. This position is critical in modernizing dealer communications and driving the adoption of next-generation digital tools.
What You’ll Do…
· Platform Governance: Serve as the product lead for the FMC Dealer platform, overseeing content
architecture, updates, and system performance across all designated platforms.
· Digital Tool Development: Lead the end-to-end development and management of Message Center
communications, including online forms (surveys/registrations), mobile service ordering interfaces, and
advanced search functionalities.
· Technical Modernization: Drive the roadmap for the development and launch of new communication
tools designed to replace legacy electronic field communications.
· Cross-Functional Liaison: Act as the primary point of contact for IT Security, SPS, and BAC/WSG groups
to manage login protocols, systems communications, and technical troubleshooting.
· Reporting & Optimization: Manage online mail-merge reporting and program content areas, ensuring
data integrity and user-friendly access to critical dealer information.
· Community Management: Oversee the FMCDealer Community, implementing strategies to increase
engagement and provide a collaborative space for dealer peer-to-peer support.
EXPERIENCE AND BACKGROUND REQUIREMENTS
• Leadership & Culture: Proven ability to model Ford+ Behaviors and contribute to a high-energy, dynamic
team culture.
• Dealership Operations: Established track record of working directly with a franchised dealer network,
with a deep understanding of dealership departmental operations (Sales, Service, or Parts).
• Strategic Execution: Demonstrated experience balancing "big picture" strategy with tactical execution;
ability to pivot quickly in a fast-changing digital landscape.
• Project Management: Experience managing multiple complex projects simultaneously using Ford OS
behaviors, meeting strict deadlines, and coordinating with global stakeholders across multiple time zones.
• Process Improvement: A track record of implementing new processes and digital applications with a
focus on continuous improvement and discipline.
• Data-Driven Mindset: Experience using metrics and analytics to guide decision-making and build
persuasive business cases for management.
• Stakeholder Management: Ability to interface effectively with all levels of management and hold cross-
functional teams accountable for delivering results and ensuring dealer satisfaction.