The FLEX Senior Manager, Global Property Management Systems – Cutover Operations, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment of future Property Management System (PMS) cloud strategy. The FLEX Senior Manager, Global Property Management Systems will aid in the coordination, planning, implementation, and deployment of all requirements to achieve a successful development, deployment, and integration across all our hotel communities. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, interfacing enterprise systems, support of deployment cutover activities as well as new property openings and conversions. This resource will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the full deployment of this strategy. The FLEX Senior Manager, Global Property Management Systems will work closely with counterparts across other technology and business teams to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. Additionally, this position will focus on integration and implementation of standard technology solutions to meet the needs of all deployment communities. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors, stakeholders, and counterparts globally.
CANDIDATE PROFILE
Education and Experience Required 4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or 5+ years of hotel experience or other relevant experience using property management systems or related work experience
Experience with Property Management Systems and/or operational experience
Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support Preferred Experience working with international teams and supporting global systems and operational processes Equipped with strong presentation, verbal and written skills, attention to detail Comfortable in a deadline driven environment often with changing business priorities
CORE WORK ACTIVITIES
Strategy, PMS Expertise & Operational Alignment Support the development of PMS strategies and solutions for select-service, full-service, extended stay, and international communities. Analyze and document current and future state business processes, identifying gaps and operational needs. Provide PMS subject matter expertise to guide requirements, integrations, and operational decisions. Assess PMS impacts for openings, conversions, and new initiatives, ensuring readiness and alignment. Stakeholder Collaboration & Cross-Functional Partnerships Partner with Continent Business Leaders, Global Technology, and cross-functional teams to interpret requirements and align solutions. Participate in discovery, design discussions, and integration efforts (e.g., PMS ? CRS). Support property transitions and major initiatives by connecting operational needs with technical teams. Communicate risks, impacts, and recommended solutions to stakeholders to support decision-making. Documentation, Training Support & Governance Contribute to the development and maintenance of business process documentation, best practices, and operational procedures. Assist in creating training materials, job aids, and FAQs to support adoption and change management. Use Jira and Confluence to track requirements, document decisions, and maintain visibility across workstreams. Ensure accurate, user-focused documentation and content validation across operational teams.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.