Financial Counselor, Patient Access-Full time-Days-Aledo

Employment Type:

Full time

Shift:

Day Shift

Description:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Join the MercyOne Family!We are looking to hire a Financial Counselor

AsaFinancial Counselor atMercyOne, youwillbe the Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS).Determinesliability on patient accounts and works with patients or their representatives to provide financialassistanceor secure payment.

General Requirements:

• Counselspatient on cost of treatment, insurance benefits, resources for payment and financialassistance. Secures and documents payment arrangements.

• Assistspatients in financing, payment plans, financialassistanceand all financial options through the organization.

• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.

• Works closely with RSO and division leadership to improve collections.

• Experience in the Medicaid Application process.

Schedule:

• Monday thru Friday 0800-1630

Education:

• High school diploma or GED.

• Minimum two (2) to three (3)years experienceworking in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.

Want to learn more about MercyOne Genesis?Click here:MercyOne Genesis | Stronger. Together. As One!

Aledo

Aledo is a safe, close-knit community with excellent schools in the Mercer County School District. Families appreciate small class sizes and strong extracurricular programs. Cultural life centers on local parks, historicdowntownand community events, with Quad Cities amenities just a short drive away.

MercyOne Genesis Aledo Medical Center is a 22‑bedcritical‑accesshospital in western Illinois and Mercer County’s sole healthcare provider, delivering emergency care, cardiac rehab, infusion, lab, imaging (3D mammography), skilled care, pulmonary and sleep services,therapyand surgery. It earnedChartisCenter’s 2025 Performance Leadership Award for rural hospital quality and patient perspective.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.