Servicing Manager- Loan Servicing, Collections & Asset Recovery
We are seeking a senior Servicing Manager with experience in a regulated lending environment (asset finance, banking, or mortgage) to lead the end-to-end loan servicing function for a finance portfolio. This role is responsible for portfolio management, delinquency control, collections, asset recovery, legal escalation, client servicing, and vendor management.
The Servicing Manager provides direct people leadership, overseeing and developing a team of servicing professionals while driving accountability, performance management, and continuous improvement. Key responsibilities include delinquency management, late-stage collections, insurance and collateral risk oversight, title perfection and lien filings, asset inspections and appraisals, and wire request execution. The role delivers data-driven reporting on portfolio health, delinquencies, and insurance compliance to senior leadership and credit committees.
This position partners closely with legal counsel on non-performing loans, asset repossession, settlements, and litigation support, and serves as a senior escalation point for high-value or complex client accounts. Oversight of third-party servicing and recovery vendors, regulatory compliance, and process improvement initiatives is central to the role.
Key Qualifications