Job Title: Field Engineer
Location: Atlanta, GA 30354
Duration: 03 Months
Qualifications:
Ability to deinstall/install IT equipment quickly and safely Ability to follow instructions and work independently Experience in large IMAC moves on a tight time frame Ability to follow test script to verify installation is correct Flexibility to work overnight shift if necessary.
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centres, and airport locations.
Provides service and customer support during field visits or dispatches.
Diagnoses errors or technical problems and determines proper solutions.
Produces timely and detailed service reports.
Documents processes.
Collects and analyses performance data to provide technical assistance.
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Builds positive relationships with customers.
Ability to use a ladder.