About this Position:
Job Title: Field Technician
Key Responsibilities/Work Activities
- Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
- Respond to system alerts, trouble tickets, or work orders assigned by the Systems Team.
- Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.
- Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).
- Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.
- Perform periodic inspections and cleaning of display and sensor equipment.
- Conduct preventive hardware and connectivity checks in accordance with client's maintenance schedules.
- Report and document any observed degradation, hardware faults, or environmental concerns (e.g. heat, moisture, vibration).
- Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).
Skills/experience: Required
- Ability to handle urgent requests or solve unexpected problems in the field.
- 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
- Familiarity with digital signage systems, controllers, and other smart technology.
- Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
- Ability to work independently in an active airport environment and communicate clearly with team leads.
- Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
- Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.
- Ability to obtain an airport security badge (SIDA).
Skills/experience: Highly Desired/Preferred
- Experience supporting systems that must maintain near 24/7 availability.
- Experience supporting large-scale digital signage deployments.
- Experience managing a digital content management system.
- Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
- Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures).
- Understanding the urgency of outages in mission-critical scenarios.
- Knowledge of Windows operating system required.
- Experience with Microsoft Office: Word, Excel.
- Experience imaging a computer.
- Strong knowledge in PC hardware.
"No phone calls please."
"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."
