Field Technician
Atlanta, GA
Duration: 6 Months
Rate: $20/hr. w2
Public Trust: NACI (T1)
Job Qualifications:
Skills: Active Directory (AD), Computer Hardware, Handheld Devices, Technical Support, Virtual Private Networks (VPNs)
Experience: 4 + years of related experience
Job Description:
FIELD TECHNICIAN II
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Field Technician II for a career where your growth is just as important as the mission you support.
Seize your opportunity to make a personal impact as a Field Technician II
supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
- Provide outstanding customer support assistance via phone and email in Windows 10/11.
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume work environment and the main CDC campus.
- Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
- Assist with creating processes and methods to gather supply chain data.
- Collect and analyze basic supply chain data in order to understand where the errors in the supply chain are occurring, and what factors may be causing them under close supervision.
- Assist with developing requirements and standards for procurement, delivery packaging and inventory procedures.
- Determine the most cost-effective methods of shipment and schedules
WHAT YOU’LL NEED TO SUCCEED
- IT related experience troubleshooting hardware and software, and connectivity issues.
- Partner with other internal and external to implement changes and new systems.
- Support the planning and implementation of supply chain optimization projects.
- Maintains current knowledge of supply chain management trends.
- IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365.
- Familiarity with a high paced SLA driven environment.
- Experience troubleshooting Windows 11, MS Office 365 Outlook.
- Experience configuring MAC desktops and Laptops.
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
- Knowledge of the Service Now - Ticketing System.
- High School Diploma or GED
