Position Details:
Title: Field Service Technician
Location: Seattle, WA
Schedule: M-F daytime hours
Compensation: $20.60 - $50.63/hour
Benefits: medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Travel: Local travel, this position will be based in the field and require daily travel within assigned territories.
Position Description :
The primary objectives of the Service technicians are:
- the proficient repair and service of the customer's equipment
- to maintain good communication and working relationships with customers, peers, and management
- to represent and sell the entire company
- maintain and exceed productivity goals
- work within all safety guidelines established by company and OSHA
The company is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Contributes to customer satisfaction by executing service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Duties and Responsibilities:
- Repair all types of company equipment.
- Update training and skills on a continuing basis.
- Train other employees as needed.
- Maintain a profitable billing level.
- Follow all Service Department procedures.
- Communicate with assigned Field Supervisor.
- Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
- Communicate all options to customers before proceeding with work.
- Have the necessary tools to perform repair and scheduled service work.
- Complete jobs within quoted time limits when applicable.
- Maintain a clean and orderly (inside and outside) vehicle.
- Maintain an accurate assigned parts inventory, if applicable.
- Maintain good working knowledge of customers and equipment in assigned areas.
- Establish a positive rapport with customers.
- Perform other specific duties and projects as assigned by the Service Supervisors or Managers.
Must-Have Skills, Experience, and Education:
- High school diploma, general education degree (GED) or equivalent.
- Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
- Excellent written and verbal communication skills
- Proficient in Microsoft office Suite and similar software
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to deal with customers on a face-to-face basis.
- Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
- Ability to write routine reports and correspondence.
- Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
- Maintain personally owned tools according to approved minimum tool list.
- Maintain additional tools as required by duties and certification level.
- Must have working knowledge of hydraulic systems.
- Must have mechanical abilities.
