Field Service Technician

Job Title: Field Service Technician

Job Description

The Field Service Technician coordinates and executes installation, maintenance, troubleshooting, and repair of complex forging presses and related equipment at customer sites. This role combines hands-on mechanical and electrical work with project coordination, customer interaction, and detailed documentation. The position supports equipment used in demanding industries such as automotive, aerospace, medical, and heavy construction, and requires frequent travel to customer facilities.

Responsibilities

• Install, commission, and set up forging presses and related equipment at customer plants accurately and efficiently.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and low-voltage systems on machinery to identify root causes of issues.
• Perform repairs on machinery and components, ensuring work meets quality, safety, and performance standards.
• Make approved modifications to machines and accessory components to improve performance or meet customer requirements.
• Assemble and disassemble machinery and related components precisely, using machine drawings and technical documentation.
• Clean parts and adjacent areas being repaired to maintain a safe and orderly work environment.
• Follow established tool control procedures, including maintaining, organizing, and accounting for tools before, during, and after projects.
• Maintain and use lockout/tagout devices and strictly follow all safety procedures when working inside machinery or performing repairs.
• Conduct thorough preventative maintenance on equipment, including inspections, adjustments, and replacements as needed.
• Prepare and complete detailed preventative maintenance reports within two weeks of returning from customer sites.
• Coordinate closely with internal sales and office staff to align on project scope, timelines, and customer expectations.
• Obtain required approvals for purchases related to field service work from the appropriate supervisor.
• Provide redesign or improvement suggestions for accessory components and communicate them through the proper internal channels for review.
• Ensure all necessary parts, tools, documentation, and travel arrangements are prepared before departing for customer sites.
• Verify that all tools and equipment are accounted for before leaving customer locations and organize tools upon return to the shop.
• Accurately pull, review, and highlight assembly and parts drawings, marking items as quoted or potentially needing replacement.
• Use precise measurements and maintain high accuracy while performing mechanical and electrical work.
• Complete assigned projects thoroughly, on time, and in accordance with quality and safety standards.
• Refer to machine drawings consistently when working in the shop, on-site, or when discussing technical issues with customers.
• Follow up with customers after service visits to confirm satisfaction, address additional needs, and document outcomes.
• Communicate effectively with customers and internal teams, providing clear updates on project status, issues, and resolutions.
• Participate in team-based problem solving and support colleagues on complex installations and service projects.
• Attend customer and vendor meetings as needed to support ongoing projects and service activities.

Essential Skills

• Ability to travel at least 70–80% of the time to customer sites during the week.
• 2–3 years of experience in mechanical or electrical work in an industrial or equipment-focused environment.
• High level of mechanical aptitude with strong hands-on troubleshooting capability.
• Experience troubleshooting mechanical systems, including moving components and assemblies.
• Experience troubleshooting hydraulic systems, including valves, pumps, and actuators.
• Experience troubleshooting pneumatic systems and related controls.
• Experience troubleshooting low-voltage electrical systems and controls.
• Ability to read and interpret mechanical and electrical blueprints, schematics, and technical drawings.
• Basic electrical skills, including working with motors, wiring, and control circuits.
• Strong customer service orientation with experience providing high levels of customer satisfaction.
• Proven ability to work effectively as part of a team in both shop and field environments.
• Strong organizational skills to manage tools, parts, documentation, and travel logistics.
• Attention to detail and precision in measurement, assembly, and documentation.
• Effective verbal and written communication skills for interacting with customers and internal staff.
• Comfort using a laptop and basic digital tools for reporting, documentation, and planning.

Additional Skills & Qualifications

• Experience with welding and fabrication for repair or modification of machine components.
• Experience using Microsoft Office applications, particularly Excel and Word, for reporting and documentation.
• Bronze scraping skills for precision fitting and alignment of machine surfaces.
• Experience with PLCs, especially Mitsubishi PLCs, including basic troubleshooting and adjustments.
• Exposure to robotics, servo systems, CNC equipment, and related automation technologies.
• Experience working with overhead cranes or similar lifting equipment in an industrial environment.
• Ability to read and work from detailed assembly and parts drawings with high accuracy.
• Strong problem-solving skills and the ability to make sound technical judgments in the field.
• Capacity to manage multiple projects and service calls while maintaining thorough documentation.
• Willingness to suggest design or component improvements based on field experience.

Why Work Here?

You join a close-knit, team-oriented organization that values collaboration, technical excellence, and long-term employee growth. The company offers comprehensive health, dental, and vision coverage with a low employee premium share and strong coverage levels, including many services covered at 100% after deductible. You have access to voluntary life insurance and a retirement program with a SIMPLE IRA that includes a 100% employer match on your contributions up to 3%. The compensation structure includes bi-weekly pay with mandatory direct deposit for convenience. You benefit from a stable schedule when in the facility, access to modern tools and resources, and the opportunity to work with advanced industrial equipment across multiple high-tech industries, providing continuous learning and development.

Work Environment

This is a travel-intensive field role, with approximately 70–80% of the time spent at customer sites performing installations, maintenance, and repairs. When not traveling, you work in a modern, temperature-controlled facility that supports comfort and productivity. The in-house environment is team-oriented, with a tight-knit community that collaborates on planning, troubleshooting, and project support. The standard in-house schedule runs from 7:00 a.m. to 3:30 p.m., Monday through Friday. You receive a laptop and dedicated desk space for planning, documentation, and communication. Work involves industrial machinery, including forging presses, hydraulic and pneumatic systems, motors, PLCs, and related automation equipment, and may require the use of cranes, welding equipment, and precision measuring tools. Safety procedures, including lockout/tagout, tool control, and adherence to technical documentation, are an integral part of daily operations, both in the field and in the shop.

This is a Contract to Hire position based out of Marion, OH.

The pay range for this position is $22.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Marion,OH.

This position is anticipated to close on May 12, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.