Field Service Representative - Camp Lejeune, NC

Pinnacle Solutions is developing the USMC Amphibious Combat Vehicle (ACV) Maintenance Training System (MTS) to provide state-of-the-art training and maintenance support to the fleet. Once fielded, the MTS will be managed and maintained by a full-time, in-person Field Service Representative (FSR).

The MTS includes the following three products:

• Electronic Classrooms (ECs) provide a digital virtual-reality/mixed reality system that enables demonstration of instructor-led training, coursework and materials.
• The Diagnostic Task Trainer (DTT) trains students in diagnostics, troubleshooting, maintaining, and repairing ACV systems, faults codes and Line Replaceable Units (LRU).
• The Part Task Trainer (PTT) provides entry-level ACV technicians with hands-on proficiency in the installation and removal of the ACV power pack and suspension components as well as emergency egress training.

The FSR shall provide MTS support during a standard work week (Monday through Friday), eight (8) hours per day in-person, via telephone, or other electronic media based on their geographic location. The East Cost FSR will be physically located at Camp Lejeune, NC, and will support Camp Lejeune, Florida, and Virginia locations, as well as possible travel to Okinawa, Japan. The FSR will be the on-site point of contact for all matters pertaining to the operational readiness of the fielded MTS.

This is an exempt position.

The scope of the FSR support includes, but is not limited to, the following tasks:

• Support initial setup and training of the ACV MTS at all East Cost sites.
• Install software updates to the ECs and DTT when delivered.
• Support site personnel in the start-up, software loading, and other functions necessary to ensure all MTS are ready-for-training.
• Provide a single point of contact to support the MTS devices that are not located at Camp Lejeune to expedite repairs.
• Travel to other ACV MTS sites for on-site updates, repairs, and training (within 30 days of being requested).
• Inventory and account for all equipment received.
• Inspect all equipment for damages and document the findings.
• Perform functional tests.
• Repair or replace failed equipment, to include spares, with items that are the same as, interchangeable with, or meet the form, fit, and function requirements of the items included in the delivered training system.
• Prepare failure and repair report for items requiring maintenance actions.
• Coordinate the preparation, packaging, and shipment of equipment for repair or replacement, following logistics and handling processes.
• Verify all maintenance trainer technical documentation for technical errors, omissions, and other deficiencies. Comments, redlines, and other corrections to documentation shall be submitted monthly.
• Support monthly metrics and status reporting to the Pinnacle Program Manager in Huntsville.
• Serve as Subject Matter Expert (SME), when necessary, for MTS development.

• Minimum of 10 years of experience and expert knowledge of USMC vehicle maintenance.
• Excellent communication skills – oral and written.
• Able to solve highly complex problems, provide recommendations and produce practical solutions.
• Available to perform the responsibilities required of the contract for 5 days per week, 8 hours per day.
• Be able to obtain a security clearance.
• Comply with military base policies and practices, such as driving, safety and security.
• Be a U.S. Citizen.

Desired Qualifications:

• AAV, ACV, LAV, or tank maintenance experience.

Work Where it Matters

Pinnacle Solutions, an Akima company, is not just another federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pinnacle Solutions, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pinnacle Solutions provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pinnacle Solutions delivers comprehensive services for general construction and renovation, as well as civil and marine construction.

As a Pinnacle Solutions employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Minimum of 10 years of experience and expert knowledge of USMC vehicle maintenance.
• Excellent communication skills – oral and written.
• Able to solve highly complex problems, provide recommendations and produce practical solutions.
• Available to perform the responsibilities required of the contract for 5 days per week, 8 hours per day.
• Be able to obtain a security clearance.
• Comply with military base policies and practices, such as driving, safety and security.
• Be a U.S. Citizen.

Desired Qualifications:

• AAV, ACV, LAV, or tank maintenance experience.

The scope of the FSR support includes, but is not limited to, the following tasks:

• Support initial setup and training of the ACV MTS at all East Cost sites.
• Install software updates to the ECs and DTT when delivered.
• Support site personnel in the start-up, software loading, and other functions necessary to ensure all MTS are ready-for-training.
• Provide a single point of contact to support the MTS devices that are not located at Camp Lejeune to expedite repairs.
• Travel to other ACV MTS sites for on-site updates, repairs, and training (within 30 days of being requested).
• Inventory and account for all equipment received.
• Inspect all equipment for damages and document the findings.
• Perform functional tests.
• Repair or replace failed equipment, to include spares, with items that are the same as, interchangeable with, or meet the form, fit, and function requirements of the items included in the delivered training system.
• Prepare failure and repair report for items requiring maintenance actions.
• Coordinate the preparation, packaging, and shipment of equipment for repair or replacement, following logistics and handling processes.
• Verify all maintenance trainer technical documentation for technical errors, omissions, and other deficiencies. Comments, redlines, and other corrections to documentation shall be submitted monthly.
• Support monthly metrics and status reporting to the Pinnacle Program Manager in Huntsville.
• Serve as Subject Matter Expert (SME), when necessary, for MTS development.