Fiduciary Administrator 2 - RM Connection

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

• Building enduring client relationships through sound, thoughtful, and objective advice
• Developing individualized plans for clients to help meet their financial objectives
• Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

• Wells Fargo Private Bank serves high-net-worth individuals and families.
• Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers. 
• Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

As part of its vision for a flatter, more nimble organization that is easier to do business with, Wealth and Investment Management (WIM) has created horizontal functions known as Centers of Excellence to support all client coverage channels. Banking, Lending, & Trust is a center of excellence that brings teams and functions currently found across WIM’s consumer businesses under a common, WIM-level organization. The group is focused on transforming from channel-based to client-focused solutions and delivery in an effort to reduce operational risk, improve efficiency, increase consistency/coordination, and bring focus on product management / development to deliver innovative growth and improve the client experience. Additionally, the new group will deliver a WIM-level culture of product management excellence by creating a culture of innovation, product excellence, client service and risk mitigation. 

The RM Connection team is a support team for Financial Advisors, Wealth Advisors and Private Bankers, who serve as Relationship Manager (RM) for Investment and Fiduciary Services (IFS) accounts. The team will provide these partners, and their assistants, with convenient access to IFS expertise, tools and administrative services. In addition, RM Connection team members can serve as a liaison with the Fiduciary Management Services (FMS) Market Service Teams when more in-depth information is needed. The Fiduciary Administrator 2 position on this team will provide support and administration on the client account in order to create, expand and service Wealth Management relationships while managing the risk of those accounts.

Responsibilities for the Fiduciary Administrator 2 - RM Connection position will include, but are not limited to:

• General support for the service of existing IFS accounts, including money movement and routine maintenance
• Answers to general inquiries about IFS systems, tools, policies, procedures, compliance and documentation
• Research of IFS account transactions, statements, payments and fees
• Intermediary to other IFS partners

Other responsibilities may include: setting up, administering, terminating and distributing moderately complex accounts of all types. Identifies customer needs and offers solutions. Develops knowledge of investment strategies, objectives, asset allocations. Communicates directly with clients, WF Partners and Centers of Influence as well as external resources i.e. accountants, attorneys, who are related to the client s accounts as part of day to day administration. Analyzes trust/financial information, reacts accordingly and re-prioritizes if appropriate.  May provide work direction.

Selected candidates must have flexibility to work all shifts between 8:00 AM and 8:00 PM

The preferred location for this position is Winston-Salem, NC but other locations within the WF footprint may be considered. 

Salary range is determined by the location of the job

Internal salary information from internal posting view

May be considered for discretionary bonus

• 3+ years of experience in one or a combination of the following industries: financial, trust, or legal; or 2+ years of experience in one or a combination of the following industries: financial, trust, or legal plus one of the following degrees or certifications: BA or higher in Trust & Wealth Management, JD, CERTIFIED FINANCIAL PLANNER (tm) or Certified Trust Fiduciary Advisor

• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to provide strong customer service and develop customer relationships
• Ability to review trust agreement documents and ensure bank compliance
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a team environment
• Knowledge and understanding of estate, trust, or fiduciary administration
• Solid problem solving skills

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.