· Ensures that minimum brand standards have been implemented.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
· Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
· Assists with conducting monthly inventory checks on all operating equipment and supplies.
· Assist to liaise and organize with Housekeeping Department that the cleaning schedules are strictly adhered to.
· Implement food safety programs and procedures.
· Always practice safety in handling food.
· Performing personal and environmental hygiene in food and beverage business.
Excellent English communication skills, strong guest service mindset and people management & development skills