Family Placement Manager

Jovie of Katy and Bellaire is hiring a Family Placement Manager to be the trusted point of contact for families seeking nanny placements, sitter services, backup care, and event childcare. If you love building relationships, solving problems quickly, and making sure families and caregivers are well matched, this role is for you.

What you'll do:

• Guide families from first inquiry through placement — consultations, caregiver profiles, interviews, and hire
• Be the day-to-day relationship manager for active placement families and recurring clients
• Support staffing for same-day, next-day, and weekend reservations, including escalated or hard-to-fill requests
• Handle family concerns, service recovery, and caregiver replacements with care and urgency
• Run family outreach and lead follow-up through HubSpot, Constant Contact, and MyJovie
• Coordinate specialty and event childcare (weddings, hotels, corporate partnerships)
• Partner with scheduling and recruiting teams to keep operations running smoothly

You're a great fit if you:

• Communicate clearly and stay calm under pressure
• Are highly organized and comfortable juggling many moving parts
• Have a background in childcare, staffing, client services, or operations
• Genuinely enjoy helping families and caregivers succeed