Company: SERVCON
Location: Charlotte, NC 28269
Position Type: Full-Time, Entry-Level Career Path
Compensation: $52,000.00 Base salary commensurate with experience, plus bi-weekly performance incentives tied to service execution, KPI management, communication, documentation, and financial performance.
On Target earning range: $75,000.00 - $80,000.00
SERVCON is hiring experienced Project Coordinators / Service Managers to manage nationwide commercial facility maintenance projects from ticket intake through contractor coordination, client communication, job completion, documentation, and invoicing. This is a fast-paced, desk-based project management role for someone who can own high-volume, multiple jobs, communicate clearly, protect margin, and drive work to completion.
What you own:
- Independent Project Lifecycle Oversight: Manage the full scope of assigned commercial facility projects from initial ticket vetting and scope validation to contractor coordination and final project delivery.
- 360° Stakeholder Communication: Lead continuous, proactive communication across service contractors, internal Key Account Managers (KAMs), and high-level client contacts to ensure seamless updates throughout the project lifecycle.
- Contractor Sourcing & Compliance: Strategically source and vet service contractors, ensuring all external partners meet rigorous brand compliance, insurance, licensing, and documentation standards.
- Safety & Brand Protection: Evaluate potential risks throughout the job lifecycle, exercising immediate authority to address issues or halt projects to protect the customer, contractors, and site environment from safety hazards.
- Project Mobilization & Quality Assurance: Review and authorize job approvals to service contractors prior to the start of work, ensuring all safety, logistical, material, and operational requirements perfectly align with customer expectations.
- Rigorous Project Documentation: Oversee the organization and integrity of digital project archives, ensuring all critical assets—including site photos, purchase orders, permits, and specifications—are meticulously tracked.
- Emergency On-Call Support: Actively participate in the company’s emergency on-call services (EOCS) rotation to support our clients with critical, urgent needs during evenings, weekends, and holidays.
What makes someone successful:
- Strong critical thinking, problem-solving, and time management skills
- They can manage many moving parts without losing details.
- They communicate before being asked.
- They can push vendors without damaging relationships.
- dedicated focus on client satisfaction
- They understand urgency, documentation, margin, and client trust.
- exceptional organizational capabilities
- They are comfortable with ambiguity and can make sound judgment calls.
- Self-motivation with rigorous attention to detail
- They are tech-capable in Google Drive, Gmail, Sheets, Calendar, Chrome, and Google Earth Pro
Experience Requirements & Qualifications
- Experience:
- 2+ years of experience coordinating work orders, facility maintenance, construction projects, service contractors, vendors, or multi-site property work
- Experience managing multiple open jobs, timelines, customer updates, vendor follow-up, documentation, and issue escalation.
- Comfort negotiating pricing, reviewing quotes, tracking job costs, and protecting margin.
- Experience working with SLAs, customer portals, service tickets, purchase orders, NTEs, or similar operational controls preferred
- Experienced in managing through vendor friction, documentation discipline, high-volume workloads, and Emergency Service rotation
- References: Must be able to provide 3 manager references at the time of application.
What We Offer
- Comprehensive Benefits: Robust package including Health, Dental, and Vision insurance.
- 401(k) plan
- Paid Time Off (PTO).
- Continual Education: Ongoing training and professional development to help you excel in your career.
- Unmatched Culture: A fun, collaborative, open-concept work environment—complete with a dog-friendly office.
About SERVCON
SERVCON is a dynamic, rapidly growing Facility Maintenance and Management Company. We provide top-tier, nationwide project management and service dispatch for commercial properties, partnering with an elite network of dedicated service contractors. As a privately owned business, we take immense pride in our vibrant workplace culture and are deeply committed to investing in the long-term career growth, education, and development of every team member.
We operate on 360 Service—always taking deliberate action to create value for the next person. If you are looking for a demanding yet deeply fulfilling role where your contributions have an immediate, tangible impact on client success, you belong on our team.