Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Merchant Service External Reporting, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities- Build and own the end-to-end strategy, vision, and multi-year roadmap for external reporting channels, including Digital Reporting and Reporting APIs, grounded in industry best practices and competitive intelligence to ensure market differentiation and regulatory readiness.
- Govern the reporting backlog; prioritize work and ensure traceability from requirements through delivery.
- Define product north stars, measurable outcomes, and investment priorities; translate insights into phased delivery plans with KPIs and OKRs.
- Own executive-level client communications for reporting, including product demos, roadmap walkthroughs, escalations, and support for existing issues and new requirements.
- Conduct ongoing product surveys and structured listening programs to capture the Voice of the Client and integrate feedback into the strategic roadmap and quarterly planning.
- Partner with Sales and Marketing to develop positioning, collateral, and tailored RFP responses.
- Represent reporting capabilities in client pitches, due diligence, and commercial negotiations; define and socialize value propositions, use cases, and case studies that demonstrate client outcomes and platform differentiation.
- Establish and govern eligibility criteria for onboarding new clients to the modern reporting platform, including data, security, integration, and SLA considerations.
- Partner with the Migrations team to lead end-to-end migration programs from legacy reporting to modern platforms, including cutover planning, data validation, client readiness, post-migration stabilization, and decommissioning plans for legacy capabilities to reduce risk and total cost of ownership.
- Partner with Solutions, SRE, and Engineering to design and deliver client-centric reporting solutions and ensure day-to-day platform stability, availability, performance, and security, including incident response, continuous improvement, enhancements, A/B tests, and feature rollouts.
- Define and track platform usage and product health metrics (adoption, engagement, API usage, latency, error rates, NPS/CSAT) and produce clear, data-driven executive updates on delivery, risk, budget, and outcomes; build and lead a high-performing, cross-functional team and mentor product owners and program managers to scale best practices in product discovery and delivery.
Required qualifications, capabilities, and skills- 15+ years of experience in product management or platform leadership roles, including 5+ years leading enterprise-scale reporting, data delivery, or API products in financial services or similarly regulated industries.
- Proven track record defining product vision and multi-year roadmaps informed by market analysis, client research, and competitive intelligence.
- Demonstrated experience owning client communications at executive levels, including demos, escalations, and commercial discussions; strong storytelling and stakeholder influence skills.
- Hands-on experience with modern data/reporting platforms, reporting APIs, data governance, and enterprise integration patterns; familiarity with observability tooling and SLO/SLA design.
- Strong program leadership across migrations, decommissioning, and change management in complex, multi-system environments.
- Quantitative mindset with proficiency in product analytics, experimentation, and KPI-driven prioritization.
Excellent collaboration skills with Sales, Marketing, Engineering, SRE, InfoSec, Legal/Compliance, and Operations.
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
Preferred qualifications, capabilities, and skills- Recognized thought leader within a related field
- Strategic thinking and executive presence
- Bachelor’s degree required; advanced degree in Business, Computer Science, Data/Information Systems, or related field preferred.
