Experience Owner – Digital Assets & Tokenized Payments'
Role Overview
The Experience Owner – Digital Assets & Tokenized Payments plays a hands‑on role in building and commercializing Citizens’ digital asset, stablecoin, and tokenization capabilities across Commercial Banking and Wholesale Payments. Reporting to the SVP, Digital Asset Delivery Lead, this role owns day‑to‑day product execution—translating emerging digital asset use cases into secure, scalable, bank‑grade solutions.
Working at the intersection of on‑chain technologies and core banking platforms, you’ll partner closely with engineering, risk, operations, and commercial teams to take ideas from concept through production in a regulated environment. This role is ideal for a delivery‑oriented product leader who is comfortable operating in ambiguity and shaping new capabilities.
What You’ll Do
- Own product delivery for digital asset and tokenization initiatives from pilot through production readiness
- Translate use cases (tokenized deposits, stablecoin settlement, on‑chain payments, programmable money) into clear epics, stories, and outcomes
- Serve as product owner for assigned workstreams, leading backlog prioritization, sprint planning, and releases
- Partner closely with engineering teams building APIs, smart contracts, and core ledger integrations
- Coordinate across business, technology, risk, legal, compliance, and operations to embed governance and controls early
- Proactively manage risks, dependencies, and trade‑offs to maintain delivery momentum and quality
- Ensure solutions meet security, resiliency, compliance, and operational standards
- Contribute to the evolution of Citizens’ digital asset operating model and scalable delivery patterns
What You Bring
Required
- 5+ years in product management, product ownership, business analysis, or agile delivery within financial services, fintech, or payments
- Experience working with or alongside digital asset, blockchain, tokenization, or emerging payments technologies
- Strong Agile/Scrum experience, including managing backlogs and delivering through two‑week sprints
- Proven ability to write high‑quality user stories and collaborate across engineering, business, and control teams
- Comfort operating in fast‑moving, evolving environments
- Bachelor’s degree required; advanced degree a plus
Preferred
- Experience in regulated banking, payments, treasury services, or capital markets
- Familiarity with stablecoins, tokenized deposits, or programmable payments
- Experience integrating new platforms with core banking systems or payment rails
- CSPO or similar agile certification
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
Locations:
- Candidates must be prepared to work on-site in our corporate office location in New York City (437 Madison Ave) or Stamford, CT.
Pay Transparency
The salary range for this position is $123,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
- Customer Empowerment
- Diversity and Inclusion Practice
