Expansion Account Manager

Expansion Account Manager

Company: Spark Membership

Location: Miami, FL

Compensation: $60,000 to $65,000 base + 20 percent variable

About Spark Membership

Spark Membership is the leading membership management and payments platform built specifically for martial arts studios. Founded by martial arts school owners, Spark serves over 2,000 customers globally and processes more than $750 million in annual payments through its fully integrated software, payments, and marketing platform.

Spark is the operating system for small, owner‑led studios, helping them manage memberships, billing, scheduling, communications, and growth. Our customers rely on Spark to run their businesses efficiently, engage their members, and drive predictable revenue.

We are in a strong growth phase, backed by strategic private equity investment, and actively scaling our go‑to‑market and customer expansion functions. This role is a chance to join a proven, niche SaaS business with real product‑market fit and a loyal SMB customer base.

About the Role

We are hiring an Expansion Account Manager to own revenue growth within our existing customer base. This is a quota‑carrying, sales‑driven role designed for Account Executives who enjoy closing deals, running outbound motion, and building pipeline within a warm book of business.

You will work in a pod model alongside a Customer Sales Specialist. While the Specialist owns onboarding completion, support escalations, and retention, you own expansion revenue including upsells, plan upgrades, and add‑ons such as Ignite and SMS credits. Renewals sit closer to the Specialist role, but close collaboration is critical to unlocking growth.

This is not a passive account management role. This is a sales role focused on proactive outreach and consistent closes.

What You’ll Be Selling

• Plan upgrades and add-on products
• Usage-based expansions such as Ignite and SMS credits
• Short sales cycles with frequent customer touchpoints
• SMB customers who already use and rely on Spark’s platform

What You’ll Own

• A quota‑carrying role with direct ownership of expansion revenue
• Building and closing your own pipeline through proactive outbound outreach
• Identifying expansion opportunities based on product usage, onboarding progress, and engagement signals
• Running discovery, positioning value, handling objections, and closing deals
• Partnering closely with Customer Sales Specialists to align on timing and account strategy
• Maintaining accurate pipeline visibility and forecasting

Book of Business

• You will inherit a pre‑assigned book of existing Spark customers
• Customers primarily include small martial arts studios with one or a few locations
• Ideal background includes managing a high‑volume SMB book, often 100+ accounts
• Deal sizes are modest but frequent, rewarding pace, organization, and follow‑through
• You will help influence how accounts are segmented as the Customer Success and Expansion motion matures

Sales Motion

This role is primarily outbound to start. Inbound expansion signals are still developing, so success requires initiative. You will not wait for customers to ask for more. You will use data, usage trends, and customer behavior to create opportunities and close them.

Ramp and Performance Expectations

• First 30 days focused on product mastery and customer familiarity
• Carrying quota and actively selling starting day 31
• Consistent pipeline creation expected within the 90 to 180 day window
• Success measured through expansion revenue, pipeline health, and close rates

What We’re Looking For

• Experience as an Account Executive, Expansion AE, or SMB sales rep
• Proven success carrying quota and closing deals
• Comfort with outbound selling and high‑activity environments
• Experience managing a high‑volume book with shorter sales cycles
• Strong discovery, objection handling, and closing skills
• Ability to collaborate cross‑functionally in a pod‑based model

Why This Role at Spark

• Expansion‑focused selling with warm, active customers
• Clear revenue ownership and fast ramp to quota
• Strong product‑market fit in a specialized vertical
• Opportunity to help shape the expansion motion as Spark scales
• Ideal for AEs who want consistent reps, frequent closes, and ownership without full greenfield prospecting

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.