The Vanderpump Hotel is the Strip’s first and only, stand-alone boutique hotel and casino. The Vanderpump Hotel features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Vanderpump Hotel redefined the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!"
The Executive Housekeeper is a senior operational leader responsible for the overall performance, strategic direction, and governance of the Hotel Housekeeping and EVS departments. This role focuses on departmental leadership, workforce management, financial oversight, quality assurance, safety compliance, and cross functional collaboration, rather than direct line level supervision. The Executive Housekeeper ensures that guest rooms, suites, public areas, and back of house spaces consistently meet or exceed brand standards, regulatory requirements, and guest expectations while driving efficiency, accountability, and continuous improvement across all cleaning operations.
• Oversees all Housekeeping and EVS staff.
• Handles guest complaints, referring matter to appropriate management personnel when the situation requires resulting in 100% guest satisfaction.
• Ensure all keys are properly signed in and out.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Assist in the preparation of periodical performance reviews of assigned personnel.
• Demonstrates a pleasant and enthusiastic demeanor at all times.
• Oversees operations of Housekeeping and EVS, ensuring all requests or instructions are executed in a timely manner.
• Provides and ensures proper handling of lost and found items following established procedure.
• Perform special projects or responsibilities as assigned.
• Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city in a friendly and welcoming manner.
• Completes interviews, evaluation and progressive positive/corrective discipline action when required in a timely manner.
• Implement and monitor departmental/hotel policies and procedures to ensure quality service.
• Must enforce all OSHA and Safety policies and procedures. Maintain work area in a clean and safe manner.
• Supervise and monitor daily work performance of all hourly Housekeeping staff ensuring the completion of their duties and any other assigned work.
• Compile departmental work schedules and monitor workload to ensure a proper balance of work. Prepares schedules to ensure all areas are properly staffed. Makes necessary adjustments as needed.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs.
• Provide input into both short- and long-term goals and assist in implementing specific strategies to achieve the goals.
• Report problems found in operation and any unsafe equipment or unusual situations requiring action.
• Report all maintenance discrepancies and situations in a timely manner and effectively follows through.
• Ensure all tower public areas are cleaned and well-maintained upholding hotel standards.
• Monitors all supplies and amenity levels in assigned areas.
• Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills.
• Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.
• Attend all training classes as directed by the company. Assist in training of new employees.
• Attend and participate in pre-shift department meetings.