Event Operations Supervisor

Description

This is a full-time onsite position based in Fort Lauderdale, FL

If you thrive in a fast-paced, detail-driven environment where coordination, leadership, and operational excellence intersect, this opportunity offers the chance to make a direct impact. As our Event Operations Supervisor, you will lead a critical function that ensures MASA’s national seminar program runs smoothly, efficiently, and consistently at scale. You’ll play a central role in aligning logistics, people, and processes to support high-quality event execution across the country.

In this role, you’ll oversee daily team operations while driving accountability, accuracy, and continuous improvement. You’ll collaborate closely with marketing, sales, and field leadership to ensure seminar readiness, resolve challenges proactively, and maintain the systems and processes that power a seamless experience. Supporting a program that delivers more than 4,000 seminars each month across the United States, your leadership will directly influence operational performance, data integrity, and the success of a high-volume, nationwide event strategy.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Your main responsibilities will include:

• Leading and managing the daily operations of the Event Coordination team, ensuring timely and accurate execution of seminar bookings and logistics.
• Coaching, training, and developing team members to drive performance, accountability, and alignment with departmental goals.
• Establishing and maintaining standardized processes, tools, and performance metrics to ensure consistency and continuous improvement.
• Collaborating cross-functionally with marketing, sales, and field leadership to align seminar planning, ensure venue readiness, and proactively resolve scheduling challenges.
• Overseeing the accuracy and integrity of the seminar venue database and menu distribution processes.
• Analyzing operational and performance data to identify trends, improve efficiency, and scale processes effectively.
• Serving as the escalation point for complex venue-related issues, troubleshooting problems to minimize disruptions.

What You Bring

• Proven experience leading and coaching a team, with the ability to drive accountability and performance.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Intermediate proficiency in Microsoft Excel, including working with formulas, spreadsheets, and pivot tables.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and functions.
• High attention to detail and a strong commitment to data accuracy in scheduling, logistics, and reporting.
• Experience working with CRM systems or databases such as Salesforce, HubSpot, or similar platforms preferred.
• Call center or high-volume operational environment experience preferred.

What We Will Provide You

• Competitive base salary and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

Why We Think You’ll Love This Opportunity

You’ll have the opportunity to lead a high-impact team at the center of a nationally scaled seminar program, where your ability to organize, optimize, and lead will directly influence business outcomes. This role offers visibility, cross-functional collaboration, and the chance to shape processes that support continued growth -- all within a mission-driven organization that values accountability, teamwork, and operational excellence.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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