Russell Tobin's client, a a world leader in heating, air-conditioning and refrigeration solutions company, is hiring an Assistant Manager - Customer Experience & Events/Event Coordinator in Indianapolis, IN.
Job Title: Assistant Manager - Customer Experience & Events/Event Coordinator
Pay Rate:$21- $23.48/hr.
Location: Indianapolis, IN
Job Type: 1 yr contract w/ pos of ext/conversion
Job Overview:
We are seeking a highly organized and proactive Assistant Manager - Customer Experience & Events to support the planning and execution of customer-facing events across North America. This role focuses on corporate events hosted in hotel and venue settings, event registration management, and cross-functional collaboration to deliver seamless, high-quality experiences.
The ideal candidate is a detail-oriented multitasker who thrives in a fast-paced environment, can manage multiple priorities, and works effectively with diverse teams.
Key Responsibilities:
- Plan and execute small to mid-sized events (up to 100 attendees), including meetings, trainings, and customer programs
- Manage hotel and venue sourcing, contracting, and execution (room blocks, meeting space, F&B, AV, and on-site logistics)
- Own and manage event registration platforms and attendee communications
- Build and maintain registration websites and reporting systems (Cvent preferred)
- Act as a primary point of contact for hotels, venues, and select vendors
- Collaborate with cross-functional teams such as marketing, sales, legal, product marketing, and operations
- Handle multiple projects simultaneously while maintaining accuracy and meeting deadlines
- Support budget tracking, invoicing, billbacks, and post-event reconciliation
- Contribute to improving event processes, tools, and templates
Required Qualifications:
- Bachelor’s degree or equivalent professional experience
- 3-5 years of experience in corporate event planning or coordination
- Experience with hotel or venue contracting
- Strong organizational, communication, and problem-solving skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Ability to work both independently and collaboratively
Preferred Qualifications:
- Experience using Cvent for event registration and reporting
- Background in hospitality, hotel sales, event management, or corporate meetings
- Experience supporting customer-facing or dealer-based events
Key Competencies:
- Strong multitasking and prioritization abilities
- High attention to detail and execution standards
- Flexibility to adapt quickly between tasks and projects
- Collaborative mindset with strong interpersonal skills
- Ability to work effectively with cross-functional stakeholders
Work Schedule & Travel:
- Primarily Monday to Friday, with weekend work required during events
- Up to 35% travel for events across North America
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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