Evening & weekend front desk lead

The Mystique Edge is a renowned, customer-focused establishment located in Rapid City, SD, offering exceptional services and experiences for its clients. Known for its welcoming atmosphere and professional team, The Mystique Edge is committed to providing outstanding customer satisfaction. Our dedicated team members create a positive and seamless experience for every client, ensuring a high standard of professionalism and care.

This is a full-time, on-site role located in Rapid City, SD for an Evening Front Desk Lead. The Evening Front Desk Lead will oversee the evening operations of the front desk, ensuring a smooth and professional experience for clients and visitors. Responsibilities include managing receptionist duties such as greeting clients, answering phones, and handling inquiries, while maintaining high-quality customer service standards. The role also involves supporting the team by coordinating schedules, managing appointments, and ensuring all administrative tasks are completed accurately and efficiently.

• Strong expertise in Phone Etiquette and Receptionist Duties to ensure excellent client communication and operational efficiency
• Exceptional Customer Service skills with the ability to create positive client experiences and resolve issues effectively
• Excellent Communication skills, including active listening and clear, professional verbal interaction
• High level of Computer Literacy, with proficiency in managing scheduling systems and basic office software
• Proven ability to manage time effectively and prioritize tasks in a fast-paced environment
• Leadership skills and the ability to oversee and support a team during evening operations
• Previous experience in a front desk or administrative role is a plus
• High school diploma or equivalent required; further education in business administration or a related field is a plus