True North Fleet Services, and trusted partner PennFleet, is seeking a hands-on Estimator / Production Manager to help lead daily operations within our service facility. This role combines technical mechanical knowledge, estimating expertise, and operational leadership to ensure fleet repair and maintenance work is completed safely, efficiently, and to the highest standards.
At True North Fleet Services, we support commercial fleets with high-quality truck, trailer, and equipment service. We take pride in delivering reliable solutions that keep our customers on the road and their operations moving.
The Estimator / Production Manager will play a critical role in coordinating workflow, estimating repairs, managing technician productivity, and maintaining quality standards across the shop floor. The ideal candidate is a strong communicator, organized problem solver, and experienced leader who thrives in a fast-paced service environment.
Key Responsibilities
Shop Operations & Production Management
- Oversee daily shop operations and coordinate technician workflow to ensure efficient completion of repairs and maintenance.
- Establish and communicate daily, weekly, and monthly production goals for the service team.
- Manage repair schedules and prioritize work to meet customer deadlines and operational targets.
- Monitor technician productivity, quality of work, and shop efficiency.
- Ensure all work is performed in accordance with safety standards, procedures, and PPE requirements.
Estimating & Customer Coordination
- Inspect equipment and prepare accurate repair estimates for trucks, trailers, and related fleet equipment.
- Communicate repair recommendations, timelines, and costs with internal teams and customers when necessary.
- Work closely with service advisors, parts teams, and technicians to ensure accurate job scoping and parts availability.
Team Leadership
- Lead, mentor, and coach technicians to support professional growth, productivity, and quality workmanship.
- Foster a culture of accountability, teamwork, and continuous improvement within the shop.
- Assist with hiring, onboarding, and training new team members.
- Ensure technicians receive proper training and cross-training opportunities.
Process Improvement & Operational Support
- Identify opportunities to improve shop efficiency, workflow, and repair turnaround times.
- Collaborate with leadership to improve operational processes and service quality.
- Track production metrics and report performance updates to leadership.
- Maintain organization of shop materials, tools, and equipment.
Quality Control
- Conduct final quality checks to ensure repairs meet company and customer standards.
- Ensure documentation and repair records are accurate and complete.
Qualifications
- High school diploma or equivalent required
- 3+ years of experience in fleet maintenance, truck/trailer repair, or heavy-duty service operations
- Prior leadership or shop supervisory experience preferred
- Strong mechanical knowledge of diesel trucks, trailers, and fleet equipment
- Experience preparing repair estimates and managing shop workflow
- Ability to read and interpret technical manuals, schematics, and repair documentation
- Proficiency with computer systems and Microsoft Office
- Experience with shop management software, CRM systems, or fleet maintenance systems is a plus
Key Skills
- Strong organization and production planning
- Mechanical troubleshooting and repair knowledge
- Problem solving and operational decision-making
- Time management and workflow prioritization
- Leadership and team development
- Clear communication with technicians, leadership, and customers
- Analytical thinking to improve shop efficiency and performance
What We Value at True North Fleet Services
At True North Fleet Services, we believe that great service organizations are built around great technicians and strong operational leadership. We are committed to creating an environment where team members can build long-term careers, grow their skills, and contribute to a culture focused on quality, safety, and continuous improvement.
We value teamwork, integrity, accountability, and a commitment to doing the job right the first time.
Why Join True North Fleet Services
- Opportunity to help build and improve a growing service operation
- Work with a team committed to quality and professionalism
- Leadership role with direct impact on operations and customer satisfaction
- Collaborative and supportive work environment
Pay: $80,000.00 - $100,000.00 per year (based on experience)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work Location: In person
