IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience
Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire
We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.
You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.
This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.
Key Experience We’re Looking For
Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:
Epic MyChart & Digital Consumer Applications
- Epic MyChart and MyChart Mobile
- MyChart Care Companion configuration and workflow management
- Epic Hello World
- Patient messaging workflows and monitoring
Integrations & Digital Health Connectivity
- SMART on FHIR app integrations
- Care Everywhere awareness
- MyChart Central and Share Everywhere
- Third-party integrations (telehealth, billing, CRM platforms)
Telehealth & Video Visits
- Video visit workflow configuration
- Troubleshooting connectivity issues
- Device readiness (camera/microphone validation)
- Video visit scheduling and configuration
Monitoring & Reporting
- Monitoring patient message volume and workflow performance
- Root cause analysis of system failures
- Adjusting build/configuration to improve user experience
- Collaboration with marketing, access, and digital teams
MyChart Care Companion
- Building and maintaining care pathways
- Configuring tasks, questionnaires, and educational content
- Managing reminders, notifications, and escalations
- Outcome tracking and patient engagement analytics
- Workflow testing, validation, and ongoing maintenance
Digital Experience Platforms
- Physician intranet widgets and digital content configuration
- MyChart intranet updates, knowledge resources, and training materials
- Collaboration with internal teams to support digital engagement strategies
Role Responsibilities
Working within Agile and other IT frameworks, the IT Analyst Senior will:
- Partner with stakeholders to gather, analyze, and document business and technical requirements
- Support and enhance Epic and healthcare applications
- Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
- Lead application upgrades and project initiatives
- Design and implement solutions across the software development lifecycle
- Maintain vendor-supported application versions
- Collaborate with vendors on complex escalations
- Maintain application infrastructure health including patching and system maintenance
- Provide documentation, training, and knowledge sharing across teams
- Participate in on-call rotations for application support
- Mentor junior team members and facilitate knowledge sharing
Required Qualifications
Education
- Associate’s degree or equivalent experience required
- Bachelor’s degree preferred
Experience
- 5+ years of IT or healthcare application support experience
- Experience supporting Epic or healthcare technology platforms strongly preferred
Certifications (Preferred)
Candidates may be asked to obtain certifications within one year of hire.
Examples include:
- Epic Certification (MyChart)
- ITIL Certification
- CompTIA A+
- SQL Certification
- Certified Scrum Developer (CSD)
- OnBase Certification
- RHIT / RHIA
- CAHIMS
- 3M 360 Systems Administrator
Core Competencies
Successful candidates will demonstrate:
- Strong communication and stakeholder collaboration
- Analytical thinking and problem solving
- Adaptability in fast-paced Agile environments
- Ability to translate technical and business requirements into practical solutions
- A collaborative mindset focused on continuous improvement
If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.
