Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.
This role supports the health system’s Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.
Key Responsibilities:
Provide Tier 2 support for Epic Cupid application incidents escalated from the help desk
Monitor production systems and troubleshoot application issues
Support Epic Cupid configuration, build, and optimization efforts
Lead small to medium complexity upgrades, enhancements, and workflow improvements
Modify system tables and master files under guidance of senior analysts when necessary
Collaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service Desk
Participate in design, build, testing, and implementation of new functionality
Assist with documentation of workflows, system changes, and testing procedures
Act as a liaison between technical teams and operational stakeholders to resolve issues
Mentor junior team members and assist with troubleshooting and knowledge sharing
Participate in on-call support rotations as required
Current Team & Project Work
Join a team of three Epic analysts supporting cardiovascular systems
Upcoming initiatives include:
Epic upgrades
Implementation of new clinical sites
Expansion of non-invasive Cupid workflows
Enhancements related to cardiology supplies and integrations
Position Qualifications:
Epic Cupid Certification (Required)
2+ years of experience supporting healthcare applications
Experience supporting Epic clinical modules within a healthcare environment
Ability to support application build, upgrades, and troubleshooting
Strong analytical and problem-solving skills
Ability to collaborate with technical teams and clinical stakeholders
