Entry Level Call Center Representative (BackUp Care Account)

Are you great with people and ready to transition from face‑to‑face customer service into acall center role? If you enjoy helping others, solving problems, and working in a fast‑paced environment, this could be the perfect next step in your career.

We’re hiringCustomer Care Specialiststo support theBack‑Up Care Team, assisting employees from well‑known client companies when their regular childcare plans unexpectedly fall through. Your work helps parents stay focused at work—while you provide calm, solutions‑based support over the phone.

What You’ll Be Doing

• Takeinbound callsfrom employees of client companies seeking back‑up childcare solutions
• Makeoutbound callsto approved childcare centers or in‑home care networks to locate available options
• Assess each caller’s needs and gather key information without relying on a scripted process
• Accuratelydocument call details and outcomesin CRM systems for internal visibility
• Provide clear, empathetic communication while guiding callers to workable solutions
• Work independently while collaborating closely with your team through shared systems and notes
• Help ensure employees can continue their workday without losing pay or productivity due to childcare disruptions

Why This Role Is Great for Career Shifters

• Perfect for in‑person CSRs transitioning to call center work
• Strong focus on human interaction, problem‑solving, and empathy
• No cold calling or sales
• Structured environment with training and team support
• Opportunity to grow call center and corporate customer support skills

Schedule

• Monday–Friday availability required
• Shifts fall within 6:00 AM – 5:00 PM(exact schedules vary)
• No nights or weekends

Required Qualifications

• High school diploma or equivalent
• Minimum1 year of customer service experience (in person CSR are welcome to apply)
• Excellent verbal and written communication skills with strong documentation ability
• Ability to manage time effectively and handle multiple tasks
• Typing speed of 35 WPM or higher; strong data entry skills preferred
• Proficiency in Microsoft Outlook and basic computer functions (copy, paste, navigation)
• Willingness to learn new systems and software quickly
• Strong listening skills with the ability to identify caller needs without following a strict script

Nice to Have

• Exposure to higher education (associate or bachelor’s degree)

Key Details

• Job Title:Customer Care Specialist
• Pay Rate:$18.75 per hour
• Experience Level:Entry Level
• Environment:Call Center
• Career Path:Ideal for customer service professionals transitioning to phone‑based support

Job Type & Location

This is a Contract position based out of Westminster, CO.

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Westminster,CO.

This position is anticipated to close on May 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.