Enrollment Processor, Intermediate

Your Role 

The Group Eligibility, Install and Renewal team is responsible for processing incoming renewals for our Core and Premier lines of business as well as providing assistance to the Implementation team with processing Jumbo renewals The Enrollment Processor  Intermediate, will report to the Operations Supervisor. In this role you will assist with the processing of Large Group Renewals as well as ad-hoc requests throughout the year to support our internal business partners.  You will be assigned specific Account Executives and Account Service Representatives to manage their renewal book of business.  

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work 

In this role, you will: 

• Process Core and Premier renewals as well as providing assistance to the Implementation Team with processing Jumbo renewals
• Regularly contact internal customers and business partners to verify or obtain additional information to complete processing work
• Research information as appropriate to resolve inquiries and escalations 
• Access and navigate various systems of record to perform required job duties 
• Provide assistance to our vendor partners
• Manage department specific desktop level procedures, training content, and projects as warranted by business needs