Engineering Technician – Connection & Infrastructure Acceptance Group

A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham’s growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today’s land-use, community planning, and infrastructure challenges. If you’re talented, creative and focused on serving the community, join our team!

This position is integral to facilitating development projects within the City of Durham. Duties include data mining and entry; responding to internal and external customer inquiries and submittals via phone calls, emails, and in person; updating and maintaining multiple databases, records, and logs; paralegal and property research.

Key components of this position involve:

• Conducting property and paralegal research.
• Invoicing, collecting, processing, and daily reconciliation of various utility connection and development fees.
• Generate new utility billing accounts, which includes setting up appropriate billing codes, customer identification information, and property information and details.
• Generating work orders for the installation of utility connections and services.
• Provide paraprofessional support to senior staff as needed by conducting research and working on special projects.

• High School Diploma or equivalent (GED, HiSet, TASC).
• Three years engineering support experience in the area of assignment.

• Advanced knowledge of MUNIS, Access databases, ArcGIS, and Excel spreadsheets is preferred.
• Proficiency with building databases and/or queries.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office software.