Endpoint Technician I
The Department of Administration's (Admin) Office of Technology & Information Services (OTIS) is seeking two Endpoint Technician I's to join the team. OTIS oversees the state’s federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will serve as member of the Endpoint Support Team where you will research and assist with implementations, management, and support endpoint technologies. You will provide operational endpoint technical and customer support services for Admin, support customers, and executive level agencies. We are doing exciting things at Department of Administration! If you are customer service oriented and thrive in the efficiency IT brings to an organization, this position is for you!
This position is onsite in beautiful Columbia, South Carolina
Responsibilities of the Endpoint Technician I:- Install, configure, maintain and troubleshoot endpoints and ancillary devices and technologies.
- Provide end user support services and consultation for Admin and customer agencies under support agreement.
- Provide oversight and operational management to remotely support the Service Desk and Endpoint Services Support tickets.
- Be on call and serve as support technician for the executive level staff and agency customers.
- Mitigate all security incidents involving all agency and support agreement endpoints. Provide the Security Operations Center (SOC) all necessary response data and reports resulting from security incident response.
- Perform other duties as assigned. May serve on committees, boards, panels, teams, projects, or as a representative of the agency.
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate degree or a bachelor'sdegree in a related field may be substituted for the required work experience.
Additional Requirements:- Experience implementing, managing and troubleshooting enterprise class solutions for endpoint management technologies.
- Knowledge and/or experience implementing secure configurations for Windows-based workstation.
- Knowledge of and experience working with state and federal compliance requirements.
- Ability to accurately document processes and procedures.
- Ability to create and perform training to support technicians.
- Compliance certification and trainings must be obtained and kept current.
Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require anofficial, certified copy of the transcriptprior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.- Experience in Active Directory, Group Policy, Citrix XenApp, IBM BigFix, VMware Horizon View.
- Endpoint related certifications (e.g. Citrix Certified Associate/Professional Virtualization, CompTIA Network+, and Microsoft MCSA/MCSE).
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Clickherefor additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available(S.C. Deferred Compensation)
- Retirement benefit choices*
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
