End User Support Specialist

Job Title: Break-Fix Engineer (Onsite)

Location: Lenexa, KS

Job Type: Freelance / Contract / C2C

Work Mode: This is an on-demand role and not a full-time (40 hours/week) position. Support will be required only when needed by the client. You will be informed a couple of days in advance prior to any site visit.

If you are comfortable with this arrangement, please feel free to apply for the role.

Job Overview:

We are looking for a skilled Break-Fix Engineer to provide onsite technical support and resolve hardware/software issues in a timely manner. The ideal candidate should have strong troubleshooting skills and hands-on experience with end-user computing environments.

Key Responsibilities:

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)
• Perform break-fix support for IT equipment and infrastructure
• Troubleshoot OS-related issues (Windows/Mac)
• Handle network connectivity problems (LAN/Wi-Fi, basic troubleshooting)
• Replace faulty components and ensure minimal downtime
• Provide support for end-users and ensure smooth IT operations
• Maintain proper documentation of incidents and resolutions

Requirements:

• Proven experience in Break-Fix / Desktop Support / Field Support roles
• Strong knowledge of computer hardware and troubleshooting techniques
• Familiarity with Windows OS, basic networking, and ticketing tools
• Good communication and problem-solving skills
• Ability to work independently in an onsite environment

Preferred Skills:

• Certifications like CompTIA A+, Microsoft, or equivalent
• Experience with enterprise IT environments
• Basic knowledge of ITIL processes

Duration & Engagement:

• Short-term / Long-term (depending on project)
• Flexible freelance opportunities available