GENERAL DESCRIPTION:Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.
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Human Resource Contact: 307-473-3270ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
- Provide staff-assisted Wagner-Peyser labor exchange services to job seekers in a public workforce center environment.
- Serve as a primary point of entry for customers accessing services at the Workforce Center.
- Assist walk-in customers in the Resource Room with job search activities, resume development, and application completion
- Guide customers in using the HireWyo labor exchange system, including account setup, profile completion, and job matching.
- Conduct employment readiness assessments to evaluate skills, experience, and potential barriers to employment.
- Determine appropriate service levels and refer customers to partner programs or case management services as needed.
- Provide basic career services, including resume assistance, job search strategies, and interview preparation.
- Deliver or support group instruction on workforce readiness topics such as resume development, interviewing, and digital literacy.
- Ensure accurate data entry and documentation in accordance with federal and state reporting requirements.
- Maintain data integrity by verifying participant information, work history, and occupational coding.
- Determine eligibility for Priority of Service for veterans and eligible spouses and ensure proper service delivery and referrals.
- Administer approved workforce assessments and maintain test security and compliance with established procedures.
- Maintain a professional and customer-focused environment while assisting multiple customers simultaneously.
- Provide referrals to employment opportunities, training programs, and community resources.
- Deliver excellent customer service to internal and external customers.
PREFERENCES/**AGENCY REQUIREMENTS:Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with a valid driver's license.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
**Travel within the state is required.
KNOWLEDGE:- Knowledge of Wagner-Peyser labor exchange services and workforce system operations.
- Knowledge of federal and state workforce regulations, including Priority of Service.
- Knowledge of job search techniques, resume development, and interviewing practices.
- Knowledge of labor market information and workforce trends.
- Knowledge of data entry, documentation standards, and system integrity practices.
- Skill in providing customer service in a fast-paced, public-facing environment.
- Skill in verbal and written communication.
- Skill in assisting individuals with varying levels of digital literacy.
- Skill in resume development, job matching, and basic career guidance.
- Skill in organizing work and managing multiple customers simultaneously.
- Ability to assess employment readiness and determine appropriate service pathways.
- Ability to apply policies and procedures consistently and accurately.
- Ability to instruct individuals and groups on workforce readiness topics.
- Ability to maintain accurate documentation and data integrity.
- Ability to establish rapport with diverse populations.
- Ability to de-escalate challenging situations and maintain a professional environment.
MINIMUM QUALIFICATIONS:Education:Bachelor's Degree (typically in Business or Human Services)
Experience:0-1 year of progressive work experience (typically in Business or Human Services)
OREducation & ExperienceSubstitution:3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:None
NOTES:
- FLSA: Non-Exempt
- The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
- Offers of employment will be contingent upon the successful completion of a background check.
053-Department of Workforce Services - LWC - Central Region - Casper Office
Click
here to view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming Total Compensation Calculator.
URL:
http://agency.governmentjobs.com/wyoming/default.cfmThe State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
