SUMMARY:
It is the responsibility of the Employee/Labor Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee-related conflicts, discipline and discharge. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Process suspension pending investigation cases, including scheduling, conducting, and documenting due process meetings, interview witnesses, collect evidence, including statements, video surveillance, pictures, and any other documents relevant to the case
- Report findings to management of the affected department and consult with management and Employee Relations Management on appropriate course of action
- Investigate and evaluate cases of employee dissatisfaction or discipline
- Interview employees and determine issues
- Provide guidance and counsel to management on employee related problems which could result in oral or written discipline
- Assist with the written disciplinary documentation to ensure consistency in policy application
- Contact supervisors, review relevant policies and objectively document facts and opinions relevant to all cases
- Provide and collect information for unemployment claims and hearings
- Under direct supervision, coordinate matters of routine labor relations such as the application and processing of collective bargaining agreements; the processing of formal grievances; communications with labor unions relating to other disputes and questions that arise between unions and management; responses to union information requests; discipline of bargaining unit members; and compliance with applicable labor laws
- Provide case information for employee grievances in compliance with the grievance procedure to management of the affected department and Employee Relations Management
- Perform all duties as deemed necessary for the success of the department
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong public speaking ability
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills and meet targeted deadlines
- Active listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook necessary
- Must possess excellent conflict resolution skills
EDUCATION and/or EXPERIENCE:
- Minimum of two years’ experience in the employee relations / labor relations field required
- Bachelor’s or related degree preferred
