This is a Program Trainer position in a Financial Assistance Unit working with cases entered and managed in MAXIS and MEC2. This position is responsible to train and guide staff in determining eligibility and ongoing case management for families programs in Washington County. Programs include MFIP, SNAP, Child Care Assistance, Emergency Assistance and MAXIS Health Care programs.
DESIRABLE EXPERIENCE:MINIMUM QUALIFICATIONS: This position requires four years of full-time work experience as a public assistance eligibility specialist or equivalent. A Bachelor's degree may substitute for up to one year of required eligibility specialist experience.
PREFERRED QUALIFICATIONS: A Bachelor's degree is preferred.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.
•Promote a diverse, culturally competent, and respectful workplace;
•Demonstrates knowledge of various training techniques and styles;
•Demonstrates knowledge of community resources and other programs including employment resources;
•Demonstrates knowledge of mandatory reporting criteria;
•Demonstrates knowledge of family law and related statutes;
•Demonstrates skills in explaining complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds;
•Demonstrates ability to apply the principles and practices of public human services programs;
•Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives;
•Demonstrates ability to analyze and interpret written, numerical and verbal data from various sources and enter data accurately into computerized systems;
•Demonstrates ability to perform mathematical computations accurately and quickly; and
•Demonstrates ability to prepare, clear, concise and accurate records and reports.
•Train departmental staff on program rules and regulations;
•Design, coordinate and provide specialized training and orientation to staff;
•Document and report staff progress to supervisors;
•Analyze, research, and interpret county, state and federal policy and law;
•Provide leadership, team development, and case consultation to staff;
•Assign and schedule work, mentors and develops staff;
•Participate in the selection and hiring of staff;
•Review work of staff to ensure program compliance;
•Complete and respond to quality control and assurance reviews;
•Assist the supervisor in the day-to-day management of work;
•Provide work direction in absence of supervisor;
•Work with stakeholders to understand and resolve program concerns and complaints;
•Evaluate designated programs, policies and procedures to improve or enhance operations;
•Coordinate statistical report preparation;
•Evaluate legal and case records, client statements, risk factors, regulatory and statutory requirements to help guide determinations, uphold agency actions in appeals or present the County's positions in administrative/court hearings and functions;
•Collaborate with county and state staff in the on-going development and improvement of technology;
•Manage access to technology systems; and
•Serve on internal and external committees and multi-disciplinary teams.
Perform other duties as assigned.
WORK ENVIRONMENT
Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.