We are seeking an experienced eClinicalWorks (eCW) System Analyst on behalf of a leading healthcare organization.
Company Overview:
Committed to delivering high-quality, patient-centered care with a strong focus on innovation, accessibility, and community service. With a dedicated team of providers and staff, the organization operates across multiple divisions including Primary Care, Specialty Care, Urgent Care, Care Management, and more ensuring comprehensive healthcare services for diverse patient populations. Guided by compassion, integrity, and excellence, the organization continuously invests in modern technologies and best practices to enhance patient outcomes and support long-term community well-being.
Position Overview:
The eClinicalWorks (eCW) System Analyst manages healthcare technology projects,ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.
Roles and Responsibilities:
• System Configuration & Optimization
• Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory
workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and
improve documentation quality.
• Implementation & Upgrades
• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure
and integration teams.
• Act as a liaison between technical teams and clinical users.
• User Support & Training
• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.
Integration & Interoperability
• Support integrations with labs, radiology, pharmacies, and third-party systems such as
telehealth, billing, and patient engagement tools.
• Work with APIs, HL7 interfaces, and data exchange processes.
• Data & Reporting
• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.
• Collaboration
• Work closely with providers, clinical leadership, revenue cycle teams, and IT
infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users
Required Qualifications:
• Bachelor’s degree in healthcare IT, Information Systems, or related field: Candidates must possess a bachelor’s degree in a relevant discipline, ensuring a solid
foundation in healthcare information technology or information systems.
• 3–5+ years of experience supporting eClinicalWorks (eCW): Applicants should have
at least three to five years of hands-on experience with eClinicalWorks, demonstrating
proficiency in supporting, troubleshooting, and optimizing the system.
Strong understanding of:
• Clinical workflows: A comprehensive knowledge of clinical workflows is required,
enabling efficient support and optimization of healthcare operations within the eCW
environment.
• Ambulatory EHR systems: Candidates must be familiar with ambulatory electronic
health record systems, ensuring effective management and support in outpatient settings.
Preferred Qualifications:
• eClinicalWorks certification (preferred): Certification in eClinicalWorks is desirable,
showcasing formal recognition of expertise with the platform.
Experience with:
• HL7 interfaces / API integrations: Experience working with HL7 interfaces or API
integrations is preferred, supporting interoperability and data exchange across
healthcare systems.
• Revenue cycle workflows: Familiarity with revenue cycle workflows is advantageous,
enabling effective support for billing and financial operations within the healthcare
environment.
• Telehealth and patient engagement tools: Experience with telehealth solutions and
patient engagement tools is preferred, contributing to enhanced patient care and
connectivity.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.): Understanding regulatory
programs such as MIPS and HEDIS is preferred, supporting compliance and quality
reporting requirements.
Additional Skills and Experience
• Proven experience managing cross-functional teams and vendor relationships: Demonstrated ability to lead and collaborate with diverse teams as well as manage
vendor interactions effectively.
• Excellent organizational, problem-solving, and multitasking skills: Strong skills in
managing multiple priorities, addressing challenges, and maintaining organized
workflows.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and
documentation tools (Confluence, Visio): Skilled in using modern technology platforms
for project tracking and documentation.
• Exceptional communication skills with the ability to tailor messaging for clinical,
technical, and executive audiences: Capable of adapting communication style to
effectively engage and inform various stakeholders.
Educational Requirement:
· Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field.
· PMP, CSM, or equivalent project management certification.
· Experience with healthcare data analytics and reporting.
· Familiarity with Agile, Waterfall, and hybrid project methodologies.