Drawback SpecialistThe Drawback Specialist is responsible for managing all aspects of assigned customers’ duty drawback programs, ensuring recovery of duties, taxes, and fees while maintaining full compliance with U.S. Customs & Border Protection (CBP) regulations. This role serves as the primary liaison between customers and CBP for drawback matters and focuses on data analysis, claim preparation, regulatory compliance, and proactive customer communication. This position is execution-and compliance-focused, not managerial. This includes verifying the accuracy of invoices, shipment documentations, and preparing necessary paperwork for customs clearance. This role is highly administrative and requires exceptional attention to details. Essential Duties & Responsibilities
Review and process import/export documentation to ensure compliance with CBP regulations
Prepare and submit documentation for duty drawback and refunds
Sign and maintain required brokerage documentation.
Manage and respond to customs rejections and inquires
Provide timely responses to client questions related to customs processes
Complete clerical tasks and oversee the clearance process for goods moving through customs
Leverage internal benchmarks to secure transportation services at competitive rates
Collaborate with internal and external stakeholders to ensure efficient customs clearance
Analyze, format, verify and reconcile import and export data required to prepare accurate and complete drawback claims
Prepare, file, and maintain organized, audit-ready documentation supporting all duty drawback claims, methodologies, and customer-specific requirements in compliance with CBP rules and regulations
Document and track customer-specific nuances, including product identification codes, bill of materials, claim methodologies, and data assumptions
Develop a clear understanding of each customer’s duty recovery objectives and service level expectations
Ensure timely submission of claims while maintaining high accuracy and compliance standards
Maintain required records in accordance with CBP retention requirements
Maintain positive relations with major clients and demonstrate product knowledge
Perform other related job duties as assigned or required.
Required Qualifications
Minimum of 2 years in the International Freight Forwarding industry with customs clearance experience
Ability to calculate figures and amounts such as freight rates, discounts, interest, commissions, proportions, and percentages
Ability to apply concepts of advanced accounting
Familiarity with trade compliance system and drawback software
Preferred Qualifications
Active U.S. Customs Broker License (LCB) is preferred
Experience preparing or supporting drawback claims in ACE is ideal
Drawback and/or FTZ experience is preferred
Experience with the Cargowise program is a plus
Completion of any industry-related course is an asset
Physical Requirements This is largely a sedentary role requiring the physical ability to:
Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
What's In It for You:
Salary Range: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $75,000 annually, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance.
Paid time off to rest and recharge.
An open-door work environment that values feedback and collaboration.
Opportunities for career advancement within a growing company.
Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.The work environment is typically quiet to moderate in noise level and is climate controlled.Location/Remote EligibilityThis is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company.ScheduleWork hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.Flexible hours may be required to support deadlines or cross-functional collaboration.CJ Logistics About Statement:CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics is responsible for the North region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Candidates must complete an application at:https://jobs.jobvite.com/cjlogisticsamerica/jobs
