The Dual Rate Supervisor supervises the operations of several table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. Games needed for Dealing (Blackjack, Roulette, Craps/Dice, Baccarat, and/or Pai Gow)
Operating Supervise and Dealing several table games on an assigned shift
Working knowledge of all (multiple) table games, house rules, counting methods and procedures covering each
Assures that all coin and check racks are filled at all times
Settles disputes that arise from guests in the Table Games area, referring to those that are exceedingly difficult for the Casino Manager
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior
Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
Prepares and coordinates the periodical performance review of assigned personnel