DSHS FTAA IT Quality Assurance - Journey

Do you love a good puzzle? Are you naturally curious about how systems work and driven to ensure they perform exactly as they should? Are you someone who takes genuine pride in the integrity of your work and holds high standards for quality?

If that describes you, we’re looking for you to join us. At the Department of Social and Health Services (DSHS) Division of Information Technology (DIT), our Quality Assurance (QA) team is the final line of defense. We validate and approve coding changes for mission-critical eligibility systems that deliver essential food, cash, and medical assistance to families across Washington. It’s a fast-paced environment where your dedication to quality ensures these systems are always ready for the people who need them most.

This is an exciting opportunity to be an instrumental player in a large-scale project, delivering a solution with significant impacts to the community we serve in the State of Washington!

You can telework from anywhere within the state. We have occasional meetings in Olympia.Normal working hours are Monday– Friday, 08:00 am to 05:00 pm. Some evening and weekend work may be required. Occasional work more than 40 hours per week is required to support critical problem resolution, production operations, and off-hour/on-call rotation.

This project is anticipated to last until June 2027.

Some of what you'll learn to do:

• Develop Strategy: Create and maintain comprehensive test plans and scenarios tailored to complex system requirements
• Execute & Validate: Perform rigorous functional and non-functional testing to ensure seamless system performance
• Analyze Data Structures: Review databases and evaluate XML to ensure accurate data processing and integration
• Test Interfaces: Validate outbound and inbound interfaces, coordinating directly with business partners to ensure flawless data synchronization
• Collaborate on Design: Participate in requirement and design gathering sessions, providing expert feedback
• Identify & Resolve: Perform thorough defect identification and reporting, ensuring all system issues are documented and addressed
• Maintenance of Test Assets: Manage and maintain test data and test environments while overseeing the permanent test library to ensure continuous readiness
• Document Results: Provide detailed documentation of test outcomes to support system improvements and historical tracking

Who should apply?

Bachelor's Degree in an IT field, and, four years of professional experience using ACES and Barcode to determine and maintain eligibility for public assistance programs. The experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software.

OR

A Bachelor's Degree in IT field and four years of professional experience with software testing methodologies, experience with relational database management system, experience testing web and/or client-server applications with industry test workflow and requirement definition tools. Experience using XML, SQL and file manager tools.

OR

Eight years of professional/practical IT experience using ACES and Barcode to determine and maintain eligibility for public assistance programs.

Experience utilizing eJAS may substitute year for year for the ACES experience. ACES and Barcode are agency designated as mission-critical systems, are part of the ITS Disaster Recovery Plan, and are used by DSHS staff that determine eligibility for public assistance benefits.

Knowledge of the functioning of these systems is critical. In order to be successful, a technical background and/or knowledge of how the systems support the policies is strongly desired.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact chris.pulley@dshs.wa.gov and reference #03459.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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